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Digital Engagement and Data Officer
3 weeks ago
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. You'll work with the Head of Client Experience to develop and define the client engagement strategy for Europe from onboarding through to ongoing nurture and education, using digital delivery platforms wherever possible . The post holder will focus on increasing value and optimising the client experience using tools and tactics such as regular feedback sessions, events, product enhancement requests, enablement, a digital knowledge base, support / professional services, user community and best practice sharing.
Collate data on client needs and creates regular reporting
Benchmark best practice digital service and support portals and techniques to evaluate and recommend potential for D&B
Responsible for ensuring optimum and consistent usage of client-facing digital platforms
6+ years experience in client support and service organisations, specialising in seamless onboarding processes using digital delivery platforms
~ Experience of platforms such as Power BI, Tableau, Google Cloud Portal, SFDC, SFDC Service Center or Gainsight Customer Communities.
~ Ability to own design and digital automation of the client experience from onboarding onwards
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