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Local Engagement Officer
3 months ago
- Parliamentary Digital Service
- Digital Customer Services
- B2
- £33000
Contract Type
- Permanent
- Mainly Remote (some travel to onsite)
- Counter Terrorism Check (CTC)
- Presentation + Panel Interview (On-Site)
The Opportunity
We are currently hiring a Local Engagement Officer who will be based outside of Westminster and will be responsible for overseeing key engagement activities in Members constituency offices in and around London and the South East of England.
The Local Engagement Officer will act as an advocate, building relationships and representing the interests of Members and their staff within the Digital Service, and vice versa, and will ensure that the Digital Service is responsive to current and future Member needs.
Among your other responsibilities, you'll:
- build relationships with our customers working outside Westminster, delivering communications, engagement and support to Members and their staff to ensure successful roll out of new services, systems and ways of working
- ensure that users understand why changes are being made and the benefits of these, assessing users' readiness for change, and identifying training and support requirements
- encourage users to consider whether the new services and systems could enable them to make beneficial changes to their working practices
- developing key relationships with, as well as working alongside, operational teams in the Digital Service and key offices across Parliament which provide services to Members.
- ensuring that Members and their staff are able to use technology securely, including promoting cyber security best practice as well as encouraging adherence to cyber security policies.
What You Need
A full clean driver's licence and use of own car with appropriate insurance and MOT is a necessity for this role
You should also have:
- strong interest in Parliament and the technological challenges it faces. Strong customer service ethic, with the ability to work in partnership with a wide range of people, including middle and senior managers, to manage expectations and to handle challenging situations.
- ability to gather information, analyse processes and recommend courses of action while incorporating the knowledge and views of colleagues, users and suppliers. Excellent influencing, negotiation and facilitation skills; experience working with a range of stakeholders negotiating outcomes that align with programme objectives and priorities.
- outstanding presentation skills, with the ability to deliver promotional sessions, demonstrate technology and respond to challenging questions whilst under scrutiny from large groups of staff
- experience working without close supervision or without close contact with line manager, independently and proactively managing workload, knowing when to escalate issues or decisions appropriately.
- An understanding of change management approaches, whether through formal theory or an awareness of how to implement change in the workplace.
- Demonstrable commitment to a work environment of mutual trust and respect, where diversity and inclusion is valued.
About The Team
Our Local Engagement Officers are based around the UK and can offer guidance and advice about the full range of services available to MP's and their staff, as well as provide coaching and training sessions for your staff to help you make the most of our services.
About Us
UK Parliament is steeped in history and tradition.
It is an important part of UK life and we need to ensure as many people as possible can engage with its work.
This is why we are at the start of a huge transformation programme powered by technology.The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs.
We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.
Our Package
- up to 35 days annual leave in addition to bank holidays
- generous maternity pay policy up to 6 months full pay
- great pension scheme options (contributory and non-contributory)
- on-site subsidised gym, nursery, catering, post office, travel office and GP
- flexible options including hybrid working and family friendly policies
How To Apply
Interviews: 25th May 2023
Format:
Presentation + Panel Interview (On-Site)
Our Culture
For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK.
- #LI-BO1
