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Technician Service Desk Administrator

2 months ago

Worcestershire, United Kingdom Hays Full time

Position : IT Support Role : Permanent
Identifying, communicating, and implementing strategic leadership and direction for IT across the school including IT refresh cycles.
Ensuring that all systems and processes support 2S2C principles (Standardise, Simplify, Consistency and Compliance)
Technical authority and Lead on all IT related subjects.
Ensure the high availability of servers within Azure and their availability within the school.
Ownership and responsibility for all Service Level Agreements with third parties as appropriate.
Ensure all devices (new and existing) are correctly enrolled and managed with appropriate policies and software updates within Intune.
Monitor local Wi-Fi and physical local networks (access points, cabling and switching etc.) Maintain accurate records of inventory items, software catalogue (inc. licensing), network topology and changes to enable swift diagnosis of issues.
Lead on any planned IT works including liaising with external partners.
Strategic planning for scheduled refresh of IT equipment and systems
Assure correct operation and availability of backup systems and disaster recovery contingencies including correct documentation of procedures and retention policies etc.
Assure the availability of sufficient equipment to support teaching and learning, and administrative functions within the school.
Assure the correct configuration and operation of Smooth Wall firewall and content filtering provision.
Provide training on an individual or group basis.
Maintain oversight of IT Budget as appropriate.
Continue to maintain currency on emerging technologies and participate in continuous development to ensure you are equipped to perform the role.
Participate in your own and deliver annual performance review cycles to those you line manage.