Service Desk Agent
1 week ago
Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 19 countries. If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtechs overall commitment to responsible business practices. Ready to level up your career? Playtechs Casino unit is looking for a Service Desk Agent with outstanding technical customer service and problem solving experience alongside excellent communication skills at all levels. Your influential mission. You will... Be a member of our Service Desk team ensuring that we deliver effective and professional support to our licensees, and adhere to our SLAs. Support licensees in the use of Playtech systems To take ownership of problems and resolve technical issues for licensees Manage customer support tickets on Playtechs JIRA ITSM platform in accordance with policy Triage incoming tickets and assign to relevant queues with appropriate priority status, escalating critical incidents promptly Have a sympathetic and understanding approach to all service users Proactively manage follow up actions and escalate as necessary within the business Maintain a high degree of customer service for all support queries and adhere to all service management principles and SLA Allocate more complex issues to the Specialist Support teams, and escalate critical issues promptly Respond to enquiries from licensees and help them resolve any hardware or software problems Respond to incoming calls for all 1st line IT issues from a varied customer base for critical support queries.This role is predominantly a ticket driven role, and telephony is used by our licensees by exception. Support our Service Desk which operates 24 hours a day for critical incidents only, and you will need to partake on a rota basis for our on call Out Of Hours support (additional payments are made for all OOH work).All non-critical support is managed within UK business hours. The role will be predominantly office/home based, following an initial period of training and familiarisation. For successful candidates looking to progress, international travel may be available to support our licensees on site from time to time as per the needs of our projects. Components for success. You have... 2+ years experience on a Service Desk team Customer-service oriented experience with a technical problem-solving capability Good written and verbal communication skills Experience in managing SQL Server databases and performing SQL scripting. Knowledge and hands-on experience with Internet Information Services (IIS) configuration and management. Demonstrated ability to contribute to technical documentation and knowledge articles. Excellent problem-solving skills and the ability to work independently as well as in a team environment. Strong communication skills and the ability to explain complex technical concepts to non-technical stakeholders. You'll get extra points for... Strong background with Windows OS Experience using Microsoft SQL Server Experience with PowerShell or other scripting languages (e.g., Python, Bash) Hands-on experience using and/or administrating Jira ITSM ITIL familiarity (v3 / v4) Good understanding of core network services Good problem solving, analytical skills, and a keen attention to detail The willingness to participate in an on-call rota as required Gambling industry experience Thrive in a culture that values... A professional and fun team environment, where we offer you proper training and knowledge sharing. Your personal and professional growth. Variety no day is the same. An active lifestyle and provide you with a well-being package. Work-life balance, flexibility. Fun and engaging company events. CASINO TEAM The leading supplier of management systems to the bricks-and-mortar casino industry.We provide the platforms that run the leading casinos and resorts from Monte Carlo to Mendoza, Santiago to Stockholm, Manila to Marrakesh and Saigon to Salford. Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
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Service Desk Agent
2 weeks ago
Islington, United Kingdom Playtech Software Limited Full timeFounded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 19 countries.Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across...
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Weekend service desk agent
1 week ago
Islington, Greater London, United Kingdom Playtech Software Limited Full timeFounded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 19 countries. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across...
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Service Desk Agent
2 weeks ago
Islington, United Kingdom CareerBliss Full timeFounded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 19 countries. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across...
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Service Desk Agent
2 weeks ago
Islington, United Kingdom Playtech Software Limited Full timeFounded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 19 countries.If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.Playtech is the gambling industry's...
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Front Desk Agent
2 weeks ago
London, United Kingdom The Dorchester Full timeWe care about your career and are known for having the absolute best people in the industry. When you join us as a Front Desk Agent you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest...
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Technical Service Desk Agent
2 weeks ago
London, Greater London, United Kingdom HighSpeed Office Limited Full timeAbout hSo:hSo is a leading Technology Services company that specializes in providing cutting-edge technical solutions to clients across various industries. We are committed to delivering exceptional customer service and support, and we are now seeking a highly skilled Technical Service Desk Agent to join our dedicated team.Job Description:As a Technical...
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Front Desk Agent
4 weeks ago
London, United Kingdom The Standard Hotel Full time**Front Desk Agent**: **Front Desk Agent**: **Front Desk Agent - £13.50 per hour / £28,080 per year - Full Time Work (Average of 40 hours a week)** The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that...
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Front Desk Agent
2 weeks ago
London, United Kingdom The Standard Hotel Full time**Front Desk Agent**: **Front Desk Agent**: **Front Desk Agent - £13.50 per hour / £28,080 per year - Full Time Work (Average of 40 hours a week)** The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that...
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Front Desk Agent
2 weeks ago
London, Greater London, United Kingdom Dorchester Collection Full timePosition Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Desk Agent you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve...
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Front Desk Agent
1 month ago
London, United Kingdom The Dorchester Full timeWe care about your career and are known for having the absolute best people in the industry. When you join us as a Front Desk Agent you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest...
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Front Desk Agent
1 month ago
London, United Kingdom Dorchester Collection Full timePosition Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Desk Agent you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve...
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Front Desk Agent
4 weeks ago
London, United Kingdom The Standard Hotel Full time**Front Desk Agent**: **Front Desk Agent**: The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling... At the cultural heart-beat of The Standard are our team who bring to...
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Front Desk Agent
1 week ago
London, United Kingdom Dorchester Collection Full time**Position Overview**: **Who we are**: **Our Hotels **:We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will...
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Front Desk Agent
4 weeks ago
London, United Kingdom Dorchester Collection Full time**Position Overview**: **Who we are**: **Our Hotels **:We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will...
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Client Experience Agent
1 month ago
Greater London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...
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Client Experience Agent
1 month ago
Greater London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...
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Client Experience Agent
4 weeks ago
Greater London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...
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Client Experience Agent
4 weeks ago
Greater London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. We are currently recruiting for a...
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Client Experience Agent
1 month ago
Greater London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.Please make sure you read the...
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Service Desk Agent
2 weeks ago
East London, United Kingdom Dimension Data Full timeFunctieomschrijvingThe MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.Key Roles and Responsibilities:Receive, log, validate and diagnose client...
