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Training & Implementation Consultant (software)

4 months ago

North Yorkshire, United Kingdom AssetWorks Inc Full time

Job Summary:

We are looking for an Implementation Consultant with excellent demonstrated project implementation skills. The Implementation Consultant's lead responsibility is to provide product training, application configuration & end-user support for our clients. You will work closely with colleagues and customers’ key personnel in a project team, in partnership to achieve the shared objective of implementing the FMS.

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

The ideal candidate will be based in the Yorkshire region of England. This role may require travel up to 75% of the time, including overnight stays both within the UK and Internationally

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Consulting & Training

• Implement and train end-users on how to maximize AssetWorks FleetFocus software modules.
• Use your knowledge of our products and our customer’s process and issues to provide standard or tailored solutions to our customers’ problems or challenges.
• Work dynamically as part of a Project team to deliver implementations for new customers, or upgrades to existing customers.
• Develop extensive knowledge of our products and our customer’s processes and issues, to offer consultative services to our customers.
• Implement software modules and deliver high-quality, focused training classes for both train-the-trainer and end-user-oriented classes on areas of the system per documented workflows. These classes may be remote via teleconference or on-premises.
• Create, update, and provide insight on internal and external training and implementation materials.
• Develop long-term, positive relationships with customer personnel increasing overall account satisfaction.
• Other duties as assigned by the line manager.

Support

• Provide all aspects of end-user support with UK and International clients
• Use internal systems to log & track progress to satisfaction with all support-related queries.
• Support live operations transition for customer(s) onsite at their facilities and perform requisite troubleshooting, as necessary.
• Communicate difficult/sensitive information tactfully.

WORK EXPERIENCE AND EDUCATION GUIDELINES:

• Experience within the fleet, logistics or vehicle workshop industries is strongly desirable.
• Knowledge of Oracle and MSSQL databases is advantageous but not essential.
• Strong aptitude towards software and quickly changing technology.
• Ability to successfully execute many complex tasks simultaneously.
• Strong time management skills and ability to work remotely and when travelling for a customer.
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Combination of business and technical aptitude
• Ability to work remotely in a fast-paced business environment without constant supervision.
• Experience delivering multi-phased software implementations in a project-controlled environment.
• Strong communication skills between customers and internal departments.
• Understanding of basic accounting, and how costs are treated in enterprise systems is advantageous but not essential.

REPORTING STRUCTURE

• Reporting directly to the Professional Services Team Lead.