Service Information Officer

Contract: Permanent
Sheffield (This is a hybrid role with a minimum of 3 days per week in the office) Are you passionate about delivering clear, accurate, and accessible information that helps people travel with confidence? We’re looking for a talented Service Information Products Officer to join our team at South Yorkshire Mayoral Combined Authority (SYMCA). This is a fantastic opportunity to play a key role in shaping how customers access public transport information across South Yorkshire—through printed materials, on-street displays, websites, and mobile apps. About The Role As Service Information Products Officer, you’ll be at the heart of our mission to improve journeys across South Yorkshire. You’ll design, develop, and maintain customer-facing service information across multiple channels, ensuring passengers have the right information at the right time. From printed timetables and eINK displays to digital platforms and mapping outputs, your work will support SYMCA’s strategic objectives and enhance customer satisfaction. Produce accurate, timely customer information across print, electronic, and digital channels to meet operational deadlines and service changes.
Conduct quality assurance checks on all published materials, ensuring clarity, accuracy, and consistency.
Apply design standards and accessibility best practice across all products, following brand guidelines.
Collaborate with internal teams and external partners to coordinate updates and distribution of printed and digital information.
Use data analysis to inform targeted updates and align outputs with business plans and information strategy.
Maintain GIS data integrity and produce mapping outputs that promote public transport awareness.
You’ll be someone who combines creativity with precision, able to transform complex transport data into clear, engaging, and accessible information for our customers. Collaboration is key—you’ll work closely with colleagues and partners to deliver high-quality outputs that make a real difference to people’s journeys.
Is proficient in Microsoft Office and professional design software (e.g., Brings experience producing customer-facing literature and working in a service delivery environment.
Knowledge of GIS or similar geographic information systems is desirable.
All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.
Enhanced Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part time colleagues.
Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in additional to your normal annual leave
Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.
Flexible Hours Scheme – Most roles within SYMCA work under the Flexi-Scheme which allows office-based employees’ flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time-off in the form of Flexi-Leave or banked Annual Leave.
Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle-to-Work schemes.
Training on the job - Support with upskilling skills through on-the-job training and qualifications
Professional Membership Fees – Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management.
Diversity at South Yorkshire Combined Mayoral Authority
Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements.
Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview.