Account Managers/Senior Account Manager

2 weeks ago

London, United Kingdom KPS UK Full time

WHO WE ARE With over two decades of experience creating digital solutions that span across all customer touchpoints and deliver exceptional customer experience, we’re known for implementing best-of-breed, agile technology using rapid methodology that increases conversion, customer loyalty and revenue per client. We’ve built premium digital marketing, CRM, commerce and single view of customer solutions for household names in the B2B, retail and pharmaceutical sectors.

We support a wide range of B2B, B2C and D2C brands – from international and world-renowned retailers such as Harrods, Superdrug, The Body Shop and Office Shoes, to household names like Arsenal Football Club and Dreams beds as well as B2B brands such as Saint-Gobain, Brakes wholesale foods and LGC life sciences.

Voted B2B Website of the year and awarded the 2022 Resilience in Retail award with our client Brakes, Partner of the Year at the 2022 Mirakl Platform Pioneers Summit and SAP Customer Experience Partner of the Year 2021 just to name a few. With customer relationships of over 20 years, we’re dedicated to achieving successful commercial results for our customers and accelerating their digital growth.

Understand the client’s strategy and where we can help deliver this
Gather intelligence from and about the client and share internally
Maintain and develop account plans, which provide a clear picture of our strategy for the client and our targets for growth, satisfaction and retention, and then deliver them
Understand the whole KPS product and service offering, and associated partners, in order to be able to cross-sell into client where relevant
Manage input from the Consultancy team in order to help deliver the objectives for the client relationship
Work with the sales team on converting opportunities
Communicate particular innovations in projects and delivery that could be developed into an offering for other clients and prospects
Understand, and deliver on, the client’s service delivery needs by communicating expectations to internal teams and maintaining regular communication
Schedule regular and ad hoc meetings with the client in line with their expectations
Manage profitability, working with the Project Manager
Previous experience as an Account Manager or Senior Account Manager in the digital/tech/ecommerce industry
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organisation, including executive and C-level
Proven ability to manage multiple projects at a time while paying strict attention to detail
Deep digital understanding, ideally including SAP products
Excellent time and project management skills

Flexible working environment - 1 day at the office, 1 day client side per week
~ Competitive salary
~25 days annual leave with an extra day to do something extra special - volunteer/ charity etc.
~ Bright and bubbly office in Wimbledon
~ Private healthcare
~ Maternity/ Paternity/ Parental Leave
~ Pension

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