Account Manager
2 weeks ago
Job Type: Full-time
Schedule: Monday to Friday - 8 am to 4 pm, 9 am to 5 pm, and 10 am to 6 pm on a rota basis
Education: Experience: Account management: 1 year (preferred), sales: Are you ready to be part of a dynamic team at the forefront of transforming the technology and managed services industry? Our client, a leading Managed Service Provider (MSP), is seeking a passionate and driven individual to join their team on their mission to deliver cutting-edge solutions and exceptional service to their clients.
With a focus on business mobiles, phone systems, broadband, IT services, cybersecurity, hosted telephony, contact centres, and IT hardware repair, they are extremely proud to serve prestigious organisations such as Laurent Perrier, Matalan, Smith & Nephew, Hilton Hotels, and Ted Baker.
As a Desk-Based Account Manager, your key responsibilities will be to:
Serve as the primary point of contact for assigned client accounts, addressing inquiries, resolving issues, and managing client expectations.
Collaborate with the Account Director to develop and implement account strategies to meet client objectives and drive business growth.
Prepare and present regular status updates, reports, and performance metrics to clients and internal stakeholders.
Proactively identify opportunities for upselling or cross-selling additional products or services to existing clients.
Work closely with internal teams, including sales, marketing, and operations, to ensure seamless delivery of products and services to clients.
Maintain accurate records, files, and documentation related to client interactions, projects, and agreements.
Excellent organisational skills with the ability to manage multiple client accounts and projects simultaneously.
Prior experience in account management, client services, or sales support roles is preferred.
A commitment to delivering exceptional customer service and exceeding client expectations.
If you're a driven and customer-focused individual, apply now and be part of reshaping the future of managed services
For more information, please contact AILSA on (phone number removed)
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