Resident Services Assistant

3 weeks ago

Exeter Devon, United Kingdom Homes for Students Full time

Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Hill View Place as a Resident Services Assistant working 40 hours per week, 9.00am to 5:30pm Monday to Friday.

At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.

In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.

As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.

Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.

To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.

Person Specification:

  • Exceptional customer service skills, always displaying a helpful and patient attitude
  • Experience using Microsoft Office software
  • Quick and efficient learning ability
  • Proficient in presenting information accurately, professionally, and appropriately
  • Experience prioritising workload to meet competing deadlines without close supervision
  • Team player with a flexible approach
  • Previous customer service experience is desirable

What's on offer:

  • Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
  • Access to a range of exclusive retail discounts to make your money go further.
  • Take your special day off Enjoy your birthday with a well-deserved break from work.
  • Stay active and eco-friendly with our cycle-to-work scheme.
  • Make a difference in the community with 2 charity days per annum.

At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.

If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students

JBRP1_UKTJ

  • Resident Services Assistant

    1 day ago

    Exeter, United Kingdom Homes For Students Careers Full time

    Are you ready to make your mark on the vibrant world of student accommodation?Are you passionate about providing exceptional customer service?If so, we have an exciting opportunity for you to join our team at Exeter One as a Resident Services Assistant working 16 hours per week, Monday, Wednesday and Friday.At Homes for Students, we are dedicated to creating...

  • Night Resident Services Assistant

    3 weeks ago

    Exeter, Devon, United Kingdom Homes for Students Full time

    Job Title: Resident Services AssistantJob Summary:We are seeking a dedicated and customer-focused Resident Services Assistant to join our team at Clifford House. As a key member of our community, you will be responsible for providing exceptional support to our residents, ensuring they have a positive and enjoyable living experience.Key...

  • Resident Services Assistant

    3 weeks ago

    Exeter, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Hill View Place as a Resident Services Assistant working 40 hours per week, 9.00am to 5:30pm Monday to Friday. At Homes for Students, we are...

  • Night Resident Services Assistant

    2 weeks ago

    Exeter, United Kingdom Homes For Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation?Are you passionate about providing exceptional customer service?If so, we have an exciting opportunity for you to join our team at Clifford House as a Resident Services Assistant working 38.5 hours per week, 7.00pm to 7.00am on a 4 on 4 off shift pattern.

  • Night Resident Services Assistant

    1 week ago

    Exeter, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Clifford House as a Resident Services Assistant working 38.5 hours per week, 7.00pm to 7.00am on a 4 on 4 off shift pattern. At Homes for Students,...

  • Night Resident Services Assistant

    2 weeks ago

    Exeter, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Clifford House as a Resident Services Assistant working 38.5 hours per week, 7.00pm to 7.00am on a 4 on 4 off shift pattern. At Homes for Students,...

  • Night Resident Services Assistant

    1 month ago

    Exeter, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Clifford House as a Resident Services Assistant working 38.5 hours per week, 7.00pm to 7.00am on a 4 on 4 off shift pattern. At Homes for Students,...

  • Resident Services Manager

    2 weeks ago

    Exeter, United Kingdom DallasWylde Full time

    Are you a dedicated professional with a passion for exceptional customer service? A prestigious client in Exeter is seeking a Resident Services Manager to create a warm, welcoming environment for residents and visitors alike. This role offers the chance to be the linchpin of a vibrant community, ensuring residents feel at home and supported. Why This Role...

  • Resident Services Manager

    1 month ago

    Exeter, United Kingdom CV-Library Full time

    Are you a dedicated professional with a passion for exceptional customer service? A prestigious client in Exeter is seeking a Resident Services Manager to create a warm, welcoming environment for residents and visitors alike. This role offers the chance to be the linchpin of a vibrant community, ensuring residents feel at home and supported. Why This Role...

  • Resident Services Manager

    3 weeks ago

    Exeter, United Kingdom DallasWylde Full time

    Are you a dedicated professional with a passion for exceptional customer service? A prestigious client in Exeter is seeking a Resident Services Manager to create a warm, welcoming environment for residents and visitors alike. This role offers the chance to be the linchpin of a vibrant community, ensuring residents feel at home and supported.Why This Role...

  • Resident Services Liaison

    3 weeks ago

    Exeter, Devon, United Kingdom Homes for Students Full time

    About the RoleWe are seeking a highly motivated and customer-focused Resident Services Assistant to join our team at Clifford House. As a key member of our operations team, you will play a vital role in providing exceptional customer service to our students and visitors.ResponsibilitiesProvide a warm and friendly meet and greet service, reception support,...

  • Resident Advisor

    6 months ago

    Exeter, United Kingdom Fresh Student Living Full time

    **About the site**: Here at Fresh, we are excited to be recruiting for a Resident Advisor our Exeter development - The Barn, which offers stylish student homes with unbeatable social spaces in the heart of Exeter city-centre. **About the role**: **_This position is to cover Maternity Leave on a Fixed Term basis for 9 months, starting at the end of...

  • Assistant Service Administrator

    3 weeks ago

    Exeter, Devon, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Hill View Place as a Resident Services Assistant working 40 hours per week, 9.00am to 5:30pm Monday to Friday. We value integrity, being a force for...

  • Resident Liaison Officer

    6 months ago

    Devon, United Kingdom Resourcing Group Full time

    **Job Vacancy: Resident Liaison Officer** **Company**: Well-Established Maintenance Contractor **Location**: Devon **Salary**: Competitive (Dependent on Experience) **Benefits**: Company Car Allowance, Professional Development Opportunities **About Us**: Resourcing Group is working with a well-established maintenance contractor with a strong presence in...

  • Resident Experience Manager

    3 weeks ago

    Exeter, Devon, United Kingdom Emeria UK Full time

    Job Title: Resident Experience ManagerLocation: England, Wales and ScotlandEstimated Salary: £30,000 - £35,000 per annum.The Resident Experience Manager plays a pivotal role in delivering exceptional service standards to our residents. This position involves working closely with the resident community to understand their needs and preferences, providing...

  • Homes For Students | Night Resident Services Assistant | Exeter

    6 days ago

    Exeter, United Kingdom Homes For Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation?Are you passionate about providing exceptional customer service?If so, we have an exciting opportunity for you to join our team at Clifford House as a Resident Services Assistant working 38.5 hours per week, 7.00pm to 7.00am on a 4 on 4 off shift pattern.At Homes for Students, we...

  • Resident Care Coordinator

    2 weeks ago

    Exeter, Devon, United Kingdom Care UK Full time

    About the Role">We are looking for a highly motivated and organized Resident Care Coordinator to join our team at Care UK. This exciting opportunity will involve working closely with our residents, relatives, and other staff members to ensure that their needs are met and exceeded.">Your Responsibilities">">You will be responsible for coordinating the...

  • Lead Care Professional for Elderly Residents

    3 weeks ago

    Exeter, Devon, United Kingdom Alexander House Care Home Full time

    About the RoleThe Senior Care Assistant role at Alexander House Care Home is a fantastic opportunity to make a real difference in the lives of our residents. As a member of our care team, you will be responsible for ensuring the highest standards of care and supporting our residents to live fulfilling lives.Key Responsibilities- Coordinate shifts and lead by...

  • Dining Service Assistant

    2 weeks ago

    Exeter, Devon, United Kingdom Barchester Healthcare Full time

    About the RoleWe are seeking a skilled and enthusiastic Dining Service Assistant to join our team at Barchester Healthcare. As a Bank Kitchen Assistant, you will play a crucial role in providing exceptional food and hospitality to our residents.In this rewarding position, you will be responsible for preparing meals, creating a fulfilling dining experience,...

  • Kitchen Assistant

    1 month ago

    Exeter, Devon, United Kingdom Cinnamon Care Full time €12

    Kitchen Assistant £11.95 per hour plus company benefits Full time Hours to include some weekend working A Top 20 Care Home Group 2024! Awarded One Of The UKs Best Companies To Work For Watermeadow Grange in Topsham, Exeter is a beautiful care home providing 86 spacious ensuite bedrooms including a community dedicated to the care of people living...