Operations Lead

2 weeks ago

London, United Kingdom Springer Nature Group Full time

Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. Business Area and Mission
The goal of the Publishing Performance and Intelligence Group (PP&I) is to help deliver next generation digital publishing at Springer Nature and as a result, grow the number of published articles, especially in open access (OA). Working closely with the Journals Group, Production, IT, Marketing and Customer Service we will support increasing the number of transfers of articles between journals, commissioning new collections and strengthening editor engagement. We align, agree, plan and drive the implementation of new/improved workflows, processes, systems, and tools within the end-to-end publishing process.
The Workflow Operations Manager will, as part of the CoE team, be responsible for ensuring that the tools, services and processes we provide supplement the journals teams throughout SN on performance targets including improvements in turnaround times and author satisfaction, mediating optimal solutions which take into account the requirements of authors, peer reviewers, and in-house and external editors, while maintaining the journal's high standards. Translate strategy into development actions and suggested improvements by prioritising journals for development and overseeing the setting and implementation of deployment plans accordingly
focusing on customer and business value
Provide project management support for the implementation of a variety initiative across the journals publishing pipeline
Provide project level reporting for the wider Journals business stream to ensure progress against initiatives is well communicated
Demonstrable experience in STM journals publishing, particularly peer review and Editorial Board management able to partner with different levels and units throughout the organisation
Thorough knowledge of the scientific community and its needs
Strong data analysis and reporting skills using MS Office
Degree: minimum of BSc level or higher or significant working experience in a similar role
Project Management certification (such as PRINCE 2, MSP, PPM, Scrum or any Agile methodology) is desirable
Helps others to understand the implications of their decisions. Relationship Building/ Teamwork (incorporating Communication, Influencing and Trust)
Maintains a high level of performance under conditions of increased pressure, competition and adversity. Proactively pursues opportunities to drive change that add value to the business.
In return, we offer a competitive salary range and great employee benefits.
At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.
For more information about career opportunities in Springer Nature please visit
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