Field Sales Agent
1 month ago
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Our client is one of the UK’s leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector.
Work shift flexibility can be offered - core hours of 8am to 5.30pm must be covered for 4 days and earlier finish on a Friday (30 mins).
~ Saturday hours available to include in shift overall if required.
~ Monthly incentive payment scheme.
~28 days holiday (including Bank holidays).
~ Additional 1 days’ annual leave for each year worked.
~ Company vehicle.
~ A 'Love to Shop’ voucher on your Birthday every year.
~ Private pension contributions.
~ Employee Assistance Scheme giving private and confidential access to free counselling, and mental health and well-being services.
An exciting opportunity has arisen for an enthusiastic and motivated individual to join their rapidly expanding field team. You will visit domestic and commercial customers to assist with resolving outstanding balances on behalf of Utility companies.
Notwithstanding this, most of the work will be conducted during weekday office opening hours.
The successful applicant will be required to attend induction training at the Company’s Head Office in Stratford upon Avon. The duration of this training will be 3 - 5 days. (Please note this will be conducted remotely for the time being)
As a Field Representative you will perform site visits for a variety of purposes such as payment negotiation, payment collection, gas and electricity meter inspections, customer reconnection, property status reports, occupancy verification and vulnerability / health and safety checks. The aim of the visit is to ensure the relevant account is resolved in a timely and efficient manner, with the best possible outcome achieved for all concerned.
Ensure immediate return of all visit results to prevent any delay with updating our clients.
Pro-actively look to improve a process or a 'Customer journey’ through feedback to Head Office.
To comply with the company’s Quality Policy by following all QMS procedures and related work instructions.
Previous experience in debt negotiation/collection, customer service, conflict resolution is desirable however not essential.
Ability to work and deliver in a fast-paced environment with firm deadlines and demanding targets, showing ability to react to change and flexible approach to working hours
Working alone, the individual will need to organise their workload to maximise their effectiveness.
Salary - £25,200 + bonus Seniority level
~ Seniority level Entry level
Employment type Full-time
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