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Head of Commercial Contract Delivery

2 months ago

United Kingdom JBM Full time €80,000 - €90,000

Location: London (2-3 days in the office) Role: Head of Customer Delivery
The company is growing at a rapid pace and is looking for a Customer Service Specialist to take them to the next level by creating alignment and cohesion across IT, Account Management and Data teams.

If you have leadership experience in a Series A-B startup and have led on B2B customer services in a global setting, this role is for you

Analyse and interpret data to drive performance across the business
Lead and coordinate teams across account management, IT and data responsible for the delivery of product and services to customers.
Take a hands-on approach to leadership and provide day-to-day guidance and support to the team.

7+ years experience in a customer-facing management role in early stage/series A-B startup environment
~ Ability to work from London office 2-3 days per week, with occasional travel across the UK and Europe
~ Creative approach to problem solving with customers and internal stakeholders
~ Leadership Experience: Proven track record of leading small teams and managing complex projects in a fast-paced environment.
~