Senior Desktop Engineer

2 weeks ago

Ipswich Suffolk, United Kingdom FDS, A DXC Technology Company Full time

Job Description

An exciting opportunity has arisen for a Senior Desktop Engineer to support one of our client's, based on their site in Ipswich. The successful candidate must be well presented, a strong communicator with an excellent knowledge of End User Workplace equipment including Desktops, laptops, Printers, and mobile devices (both smart phones and tablets).

This is a full-time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15.

The successful candidate must be willing to undergo the client's security clearance process.

As a Senior Desktop Engineer you will be:

  • site-based
  • to deal directly with clients in a friendly and highly confident manner
  • known and unknown hardware / software issues related to desktop, laptops, workstations, peripherals, and associated accessories
  • with VIP support and engagement
  • known and unknown software issues related to Windows platforms
  • and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general “IT” tasks
  • ‘Hands and Eyes’ support to other teams
  • documentation and knowledge base article management
  • the onsite call management system to update calls and close calls to specific SLAs
  • stock control & asset management – ensuring the desktops and laptops are correctly added to the database and the status updated when applicable

What we're looking for:

  • of current and past Microsoft windows operating systems
  • and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
  • in Windows imaging techniques (Network & Local)
  • Active Directory & Azure Active Directory knowledge
  • desktop support tools
  • configurations
  • interpersonal & communication skills
  • be able to work independently and part of a team.
  • and technical knowledge of IT, PC’s / peripherals, and their architecture
  • fix, IMACs, Incidents, Projects
  • with Ticket Management
  • with liaising and working alongside 3rd Parties
  • flexibility and the ability to manage your day effectively

Desirable skills / qualifications:

  • Foundation
  • – 4 years experience supporting Windows environment
  • certification

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

As an FDS Employee you will benefit from:

  • benefits including, private medial and health insurance, basic cover paid by employer
  • eye test vouchers
  • pension scheme
  • protection after 6 months’ service should you be off work due to serious illness
  • days holiday rising by 1 day per year to max 25
  • to purchase / sell additional holiday
  • insurance
  • Assistance Programme, free confidential advice covering a range of areas including mental health and financial support

Apply now for consideration

By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website.

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