Senior Desktop Engineer

2 weeks ago

Ipswich Suffolk, United Kingdom Global Technology Solutions Ltd Full time

Senior Desktop Engineer
This is a full-time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15.
Troubleshooting known and unknown hardware / software issues related to desktop, laptops, workstations, peripherals, and associated accessories
* Troubleshooting known and unknown software issues related to Windows platforms
* Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general 'IT' tasks
* Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable
Knowledge of current and past Microsoft windows operating systems
* Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
* Experience in Windows imaging techniques (Network & Local)
* Microsoft Active Directory & Azure Active Directory knowledge
* Remote desktop support tools
* Desktop/printer configurations
* Experience and technical knowledge of IT, PC's / peripherals, and their architecture
* Break fix, IMACs, Incidents, Projects
* ITIL Foundation
* 3 - 4 years experience supporting Windows environment
* Windows certification
Flexible benefits including, private medical and health insurance, basic cover paid by employer
* Free eye test vouchers
* Company pension scheme
* 23 days holiday rising by 1 day per year to max 25
* Option to purchase / sell additional holiday
* Life insurance
* Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support
In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application.

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