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Salesforce Business Analyst
4 months ago
We are the world’s largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have global impact.
Enterprise Technology Services (ETS) is responsible for the delivery of all IT Services needed to run the Press, including Infrastructure, End User Services & Enterprise Applications. The Front Office team are responsible for the design, delivery and operational performance of the portfolio of technology services which underpin our Customer Services and Sales & Marketing capabilities. Our Front Office team is also responsible for Data Services, which play an integral role in the success of our Front Office but are also consumed by other capabilities within the Press.
Salesforce software has been in use within the Press since 2008. The software is used extensively across all Divisions. There are 13 production instances in total with Integrations into various other systems. The Salesforce products being utilised across the Global OUP divisions are Salesforce CRM, Service Cloud, CPQ, Partner Community and Marketing Cloud. Operating these represents an annual investment of approximately £4M that is essential to supporting the growth of OUPs revenue and intrinsic to our digital transformation.
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