Customer Accounts Officer

2 weeks ago


Sittingbourne Kent, United Kingdom Southern Housing Full time
Sittingbourne, Kent

hybrid working available once training completed We are looking for a self-motivated and organised individual to join us as

Customer Accounts Officer

in our team in Sittingbourne.

What youll be doing

Reporting to the Customer Accounts Team Manager, you will help to deliver a high-quality arrears collection service for Southern Housing residents, former residents, and homeowners. This includes maximising revenue collection through prompt and consistent arrears management and debt recovery. The role also involves contributing to our strategic objectives by providing excellent customer service in every customer contact, achieving team and individual targets and balancing our belief that rent should be paid to sustain tenancies.

What youll need

Ability to build and maintain specialist knowledge for effective arrears management. Good communication skills, including a strong telephone presence Drive to achieve wide ranging KPIs and provide a first-class service Excellent customer service and complaint handling skills Self motivation and the ability to organise and prioritise high volume workloads Good negotiation and influencing skills Please note this job is based out of our Sittingbourne office with hybrid working options available once fully trained. In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing date: 14th May 2024, 23:59pm About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own We also understand the difference that safe, secure, and affordable homes can make to peoples lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion and Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experience and perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

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