Hybrid - Home Ownership Officer 3 Days in Office 2

2 months ago

Sittingbourne, United Kingdom Reed Business Support Full time

As a Home Ownership Officer you’ll be responsible for providing an all round service to our Home Owners, covering income and tenancy issues. WHAT AM I ACCOUNTABLE FOR? Working as part of a small team, your duties will include;
- Annually reviewing leaseholderservice charges in consultation with Asset Management and other teams, and provide annual accounts to all leaseholders, complying with legislative and regulatory requirements. - Managing leaseholder service charge accounts, agreeing payment, and monitoringarrears including shared ownership arrears - Attending and providing evidence to First Tier Tribunal, as required. - Supporting the annual audit of service charge accounts. - Attending leaseholder involvement meetings or meetings within our communities withcustomers and partner agencies. - Setting up payment arrangements and dealing with customer enquiries - Providing support for stair casing and home ownership sales - Updating policies and procedures to keep in line with legislation - Providing reports andstatistics on all aspects of home ownership and income management - Provide replies to solicitors on Leasehold Enquiries in relation to leasehold and shared ownership sales - Section 20 consultations - advising other teams and preparing/despatching paperwork
- Set service charges for newbuilds in liaison with Development team - Dealing with arrears and setting up arrears agreement - Whilst this job description attempts to cover the main duties and responsibilities of the post it is not exhaustive. The post holderis therefore expected to undertake any other reasonable duties within the capabilities and scope of the post as specified by their line manager. In such circumstances appropriate training will be provided.

WHAT WILL I BRING TO THE ROLE? What’s essential: - Good knowledge of relevant legislation, including section 20 consultation - Fantastic customer service skills, with a relentless focus and a proactive and creative approach - Excellent windows word / excelskills - A good understanding of numbers and able to interrogate and explain financial calculations - You’ll be thinking of the bigger picture - You’ll also be able to work effectively with colleagues across the organisation - Excellent time management skillsand an ability to effectively manage and prioritise work, as well as a methodical and organised approach to managing a portfolio of properties - You’ll need to hold a driving licence and be able to use your own car for work purposes What’s desirable: - Knowledgeof conveyancing - An understanding of people’s needs, safeguarding, emotional and mental health issues.

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