Problem Debt Portfolio Manager

1 month ago


Co West Midlands, United Kingdom Unity Trust Bank Full time

Job Description

We are looking for a Problem Debt Portfolio Manager to join our team

About Unity Trust Bank plc

Unity is a specialist business bank with a difference. Unity supports SMEs and organisations that share its values in wanting to contribute to positive economic, social and environmental change. We operate throughout the UK, with offices in Birmingham, London and Manchester.

For over 37 years the bank has worked with organisations and SMEs that share its values and philosophy, offering a full range of banking services including current accounts, savings accounts, and loans.

Independent since December 2015, its purpose is to help create a better society, not just maximise profit. Unity’s focus on its customers, employees, and the communities it serves is what sets it apart and allows it to deliver on the bank’s ‘Double Bottom Line’ strategy through volunteering, education and fundraising.

As we look to grow our reach further, Unity, our people and our customers, are committed to helping to create a better society for all.

Unity is a Real Living Wage employer, a Fair Tax Mark business, a Women In Finance Charter signatory, member of the Banking Standards Board and currently holds the Investors in People Gold standard.

The role

Deliver high quality solutions on the more technically complex and sensitive cases, drive case velocity in a timely manner to support ‘distressed’ customers by providing in-depth restructuring and realisation knowledge. Where a turnaround or an exit via sale or refinance is not possible, manage a recovery scenario which could include third parties whilst managing the Banks risks and liaising with key stakeholders.

Some of your responsibilities will include:

  • Provide in-depth, specialist knowledge and experience to actively work with customers to understand their business strategy and operations to develop effective strategies
  • Manage a portfolio of sensitive and potential problem debt exposures.
  • Build strong relationships and trust with customers, enabling delivery of difficult messages, whilst appreciating the sensitivity of customers, and maintain the highest standards of conduct throughout the relationship.
  • Broaden and deepen third party relationships with sector specialists to optimise outcomes for both the Bank and customer.
  • Manage credit exposures within the portfolio to ensure timely identification and mitigation of key risks.
  • Support colleagues in the Commercial Banking and Credit Underwriting through the application of specialist skills. Develop and enhance the Restructuring and Recovery skills of colleagues, where required, in coordination with your Line Manager and / or the Head of Credit Risk.
  • Responsible for the accurate and timely production of reports and MI for senior Management on specific cases and the overall standing of the Problem Debt portfolio.
  • Responsible for proactively updating Problem Debt related policies in line with changes to regulatory requirements and the banks current approach
  • Ensure that the Bank’s credit risk activities are conducted in accordance with policies and procedures, and that all regulatory requirements are met

The person

We are keen to hear from experienced network engineers who can work collaboratively and have the following skills:

Professional qualifications

  • Banking qualifications (D)

Knowledge requirements

  • Restructuring, Recovery and Relationship Management skills within a Commercial Banking function (likely to take 5 years to gain this level of knowledge) (E)
  • Operational knowledge of bank processes and key regulatory/legal issues (D)

(E = essential D= desirable)

The role will be Birmingham based.

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