Account Manager-Stourport

1 month ago

Co West Midlands, United Kingdom ROC Recruitment Full time

Job Purpose
To manage a portfolio of circa 30 upper tier accounts which typically have 10-200 sites nationally. To retain and prevent the erosion of these customers through strategic development and building relationships with key stakeholders. Demonstrate growth from proactively cross selling additional products and services.
Note - This will be a predominantly office-based role which may require occasional travel to customer locations

Main Tasks & Responsibilities
Main tasks will include:
* Create and operate to a robust business plan in alignment with the Company's aims.
* Using business plan to prioritise and actively re-negotiate lapsed contracts and set up new contracts where no agreement is in place.
* Implement strategies with support from the After Sales Manager for new services and products as well as analysing business needs and seeking new opportunities for growth.
* Conduct strategic account reviews to drive growth and profitability.
* Managing the delivery of projects to agreed deadlines.
* Strong presentation, negotiating and influential skills.
* Addressing client concerns and handling calls that require manager involvement.
* Assist with compliance-based activities such as supplier waste audits.
* Be responsible for a key accounts within the business to maintain and increase the contract revenue and profitability of accounts through optimisation and efficiencies
* Managing supplier relationships specific to your accounts
* On-going maintenance of customer database and pipeline.
* Weekly reporting to your manager on sales activity, key customer advancements, aged debt and updated pipeline opportunities.
* Achievement of set individual quarterly sales targets.
* Understand clients' needs and how we can assist in meeting their strategic goals using our proposed solutions.
* Monitor company service delivery to ensure this is consistent with contractual obligations.
* Build, develop and maintain productive and professional relationships with key decision makers in account base through regular communication and occasional meetings.
* Maintain high customer satisfaction levels that meet company standards.
* Work closely with other departments and divisions to ensure customer satisfaction and problem resolution
* Manage product/service mix, pricing and margins to agreed aims through contract renegotiations.
* Plan and orchestrate regular promotional activity at site level with the assistance of Marketing and the After Sales Manager.
* Apply the company's values to your role, "People rarely succeed unless they have Fun in what they are doing."

Skills & Key Requirements
Essential skills and experience
* To maintain a positive and 'can do' approach
* Ability to establish, develop and maintain business relationships
* Maintain a high level of professionalism, discretion and confidentiality at all times
* Success in achieving set objectives including margin attainment and minimising cost
* Strong communication skills to include relationship building, influencing and negotiating skills
* Proven self-motivation and discipline with the ability to work as part of as team
* Strong attention to detail and excellent organisation skills
* Professional demeanour and engaging interpersonal skills
* Commercially minded with an eye for detail
* To work with pace and urgency and complete all tasks in a timely manner

Values
The successful candidate will have the ability to demonstrate, understand and apply our workplace values. These are embedded in to our business and applicants must evidence their values as part of the application process.
Smart Honest Reliable Together Fun
* Smart - keep it simple and keep doing it better
* Honest - be straight with each other and give feedback
* Reliable - do what we say we will and tell people if we can't
* Together - work together as one and support each other
* Fun - enjoy what we do and have a great time

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