Head of Systems Integrations

2 weeks ago

United Kingdom Light & Wonder, Inc. Full time

Apply locations Chiswick, United Kingdom posted on Posted Yesterday job requisition id R314151 iGaming:
If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.
As a Head of OGS Integrations for UK, EU, & ROW, you will work with the largest operator groups & game providers in the world, to help them fully utilize our Open Gaming platform, via our integration services.
The successful candidate will help craft and execute strategies to drive improvements to our integration services. Their technical acumen and customer-facing skills will enable them to effectively represent Light & Wonder within an operator and game partners environment, and drive discussions with senior leadership regarding our integration services, including high-level and low-level technical onboarding, support, and where necessary trade-offs.
The Head of Integrations will provide advocacy and strategic technical guidance to help plan and deliver integrations across both sides of our OGS network, focusing on customer rollouts with our UK, EU, and ROW operators and game partners.
The close relationships developed with our operators and game partners will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from our Open Gaming platform. We have high standards for our software applications as well as our employees: our systems are highly secure, highly reliable, highly available, and must function at scale.
On a “typical” day, a Head of OGS Integrations will be managing a team of system integration engineers and Technical Account Managers, ensuring we are delivering on our commitment to integrate new operators and game partners onto our platform, and managing their rollout across the network, helping to bridge those technical contracts between operators and game partners across the 30+ different jurisdictions we operate in globally.
You will also be responsible for ensuring operators and game partners are technically onboarded onto new ancillary products and services we deliver from our core product roadmap. You will also have the responsibility of ensuring that we are proactively keeping our customers OGS integrations operationally healthy via our Technical Account Management team. 
This is an opportunity to operate software applications on a massive scale. Manage a team of Systems integration engineers and Technical Account Managers.
Lead this team to help manage new operator and game partner integrations on OGS, and their rollout across the network.
Bridge those technical contracts between operators and game partners across the different markets and jurisdictions we operate in globally.
Keep operator and game partner integrations healthy.
Work directly with operators and game partners, helping to technically onboard them onto our integration services on OGS, and ensure their integrations are completed in a timely manner.
Work with key internal stakeholders e.g. commercial, product, engineering, tech ops to ideate on how to improve our integrations services E2E, and help drive through these improvements, particularly self service and automation.
Ensure quality control tasks such as QA testing is continuously improved.
Express your creative, innovative ideas to make our integration services even better.
The role is to help gain the best value and service for our operators and game partners from Light & Wonder’s Open Gaming System.
Experience with operational parameters and troubleshooting for three (3) of the following: networking, databases, devops, security, and mobile application development.
~ Bachelor’s Degree in Computer Science, Math, or related discipline required, or 5 years of equivalent work experience.
~ To ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements necessary to fulfill their individual roles. LI-Hybrid
Light & Wonder, Inc. is the leading cross-platform global games company. Through our land-based gaming, iGaming and social gaming businesses, we deliver unforgettable experiences by combining the exceptional talents of our 6,000+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games.

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