Referral Centre Supervisor

3 weeks ago


Telford Shropshire, United Kingdom Shropshire Community Health NHS Trust Full time

The Musculoskeletal Service Shropshire, Telford & Wrekin brings together partner organisations across the county, including Shropshire Community Health NHS Trust, Shrewsbury & Telford Hospitals and the Robert Jones & Agnes Hunt Orthopaedic Hospital, to provide quality assistance to patients with musculoskeletal concerns within the population of Shropshire.
You will have a good understanding of the Referral to Treatment process, be able to demonstrate initiative and have the confidence to apply conclusions using the national rules suite. 
The successful candidate must have outstanding communication and interpersonal skills with a pleasant telephone manner, supervisory and organisational skills and able to demonstrate the ability to remain calm under pressure. A flexible approach to work and an understanding of working in a busy environment with competing priorities and changing demands under minimal supervision is also essential.
You will be computer literate with experience of Word and Excel and have some knowledge of working in a clinical based service using bookings systems and processes. 
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Criminal Records Bureau to check for any previous criminal convictions.
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Training And Qualifications
NVQ Level 3 Business Administration or equivalent or able to demonstrate equivalent standard and experience.
Good knowledge of medical terminology.
Able to demonstrate a good level of maths commensurate with maintaining referral and activity data.
Able to demonstrate a good level of English language and grammar commensurate with composing own letters & ability to correct other correspondence as necessary.
RSA Stage II Word Processing/Typing qualification or ability to demonstrate equivalent standard and experience.
Experience of Microsoft Office programs.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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