Customer Service Representative

2 weeks ago

Cambridge Cambridgeshire, United Kingdom Electrical Safety Authority Full time

Electrical Safety Authority (ESA) has a clear mandate from the Ontario government. Everything we do aims to improve electrical safety for the public. To do this, we anticipate, understand and prevent electrical-related harms.

To learn more about Electrical Safety Authority and how we are keeping Ontario safe, please visit esasafe.com.

Do you want to make a difference? Our 500+ dedicated safety professionals and team focus on improving electrical safety in Ontario .

Join our Customer Service Centre team starting in March 2024, for a 6-month term with the possibility of an extension. This position requires you to work 35 hours weekly between 7 am to 5 pm, Monday to Friday.

Job Summary

As a Customer Service Representative (CSR) receiving inbound calls, you provide exceptional customer care to the public by supporting customers through various inspection requests.

Key responsibilities include:

  • Maximize customer experience by managing inbound calls skillfully while demonstrating quality and efficiency
  • Process inspection requests
  • Process payments where necessary
  • Update permits (notifications), including shortages where necessary
  • Ensure confidentiality by protecting personal information
  • Collaborate with your team and other departments to ensure efficiency and customer experience
  • Achieve or exceed KPIs related to quality, efficiency and adherence

Who Are You?

  • High School Diploma or GED
  • Minimum 1 year of customer call centre experience
  • Previous experience working with SAP and Pay metrics is an asset
  • Experience with completing payment transactions
  • Ability to strategically assess and solve customer requests
  • Exceptional interpersonal and communication skills

Why Join ESA?

ESA is one of Ontario's leading employers. By joining our team, you will enter a safety and development-focused environment. We will build on your strengths, appreciate your diversity, provide opportunities for your development and challenge you to be your best.

We offer:

  • A diverse team of empowered professionals working together to achieve common goals
  • Competitive compensation
  • Comprehensive pension and benefits plans
  • Employee recognition programs
  • Professional development
  • Work-life balance and Employee Assistance Program

Please be advised that in relation to all job postings on this webpage, accommodation for persons with disabilities is available throughout the recruitment process upon request in accordance with requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act please send your request to careers@electricalsafety.on.ca.

COVID-19 Requirements:

  • The Electrical Safety Authority COVID-19 Vaccination Procedure requires ALL ESA employees to be Fully Vaccinated against COVID-19 prior to date of hire. This is a condition of employment for all employees at ESA to perform their employment responsibilities. Individuals who cannot be vaccinated due to substantiated grounds (medical or other protected grounds under the Ontario Human Rights Code) may ask ESA to validate the exemption and request an accommodation for these rare circumstances. If approved, they will be subject to additional health and safety measures.
#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom SRG Full time

    SRG are currently looking for a Customer Service Representative for a chemical manufacturing company who have opened a new vacancy within their team on an initial 3 month basis to be based at their office in Holbourn, Cambridge. The Role: This role is initially 25 hours to start (20 hours could be considered) in July which will be mainly training to gear...

  • Customer Service Representative

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom SRG Full time

    SRG are currently looking for a Customer Service Representative for a chemical manufacturing company who have opened a new vacancy within their team on an initial 3 month basis to be based at their office in Holbourn, Cambridge. The Role: This role is initially 25 hours to start (20 hours could be considered) in July which will be mainly training to gear...

  • Customer Service Representative

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom SRG Full time

    SRG are currently looking for a Customer Service Representative for a chemical manufacturing company who have opened a new vacancy within their team on an initial 3 month basis to be based at their office in Holbourn, Cambridge. The Role: This role is initially 25 hours to start (20 hours could be considered) in July which will be mainly training to gear...

  • Customer Service Representative

    6 days ago

    Cambridge, United Kingdom Hertz Full time

    We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the...

  • Customer Service Representative

    2 weeks ago

    Cambridge, United Kingdom SRG Full time

    SRG are currently looking for a Customer Service Representative for a chemical manufacturing company who have opened a new vacancy within their team on an initial 3 month basis to be based at their office in Holbourn, Cambridge. The Role: This role is initially 25 hours to start (20 hours could be considered) in July which will be mainly training to gear...

  • Customer Service Representative

    2 days ago

    Cambridge, United Kingdom Revolution Health & Fitness Ltd Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a timely manner. This is an excellent opportunity for someone who enjoys helping others and thrives in a...

  • Customer Service Representative

    2 weeks ago

    Cambridge, United Kingdom SRG Full time

    SRG are currently looking for a Customer Service Representative for a chemical manufacturing company who have opened a new vacancy within their team on an initial 3 month basis to be based at their office in Holbourn, Cambridge.The Role:This role is initially 25 hours to start (20 hours could be considered) in July which will be mainly training to gear up...

  • Customer Service Representative

    2 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Staffline Full time

    Apply today to work as a Customer Service Representative in Luton for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great...

  • Customer Service Representative

    1 week ago

    Peterborough, Cambridgeshire, United Kingdom Staffline Full time

    Apply today to work as a Customer Service Representative in Peterborough for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by...

  • Customer Service Representative

    2 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Staffline Group Full time

    Apply today to work as a Customer Service Representative in Peterborough for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by...

  • Customer Service Representative

    2 weeks ago

    Cambridge, United Kingdom SRG Remote Work Freelance Full time

    SRG are currently looking for a Customer Service Representative for a chemical manufacturing company who have opened a new vacancy within their team on an initial 3 month basis to be based at their office in Holbourn, Cambridge. The Role: This role is initially 25 hours to start (20 hours could be considered) in July which will be mainly training to gear up...

  • Customer Service Representative

    4 days ago

    Peterborough, Cambridgeshire, United Kingdom Staffline Full time

    Apply today to work as a Customer Service Representative in Peterborough for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by...

  • Customer Service Representative

    5 days ago

    Peterborough, Cambridgeshire, United Kingdom Reliant Resourcing Full time €25,000 - €26,000

    We are currently seeking a Customer Service Representative to join our Client's friendly and professional team. The ideal candidate will be responsible for providing exceptional customer service and support to all stakeholders. This role requires a positive, can-do attitude, the ability to take accoutabiluty, as well as excellent communication skills. ...

  • Customer Service Representative

    20 hours ago

    St Ives, Cambridgeshire, United Kingdom First Call Contract Services Full time €13

    We are working with our client in the recruitment of Customer Service Representatives, based in St Ives, Cambridgeshire. Ensure all your application information is up to date and in order before applying for this opportunity. Do you have customer service experience, from a production or manufacturing back ground and looking for long term employment, then...

  • Customer Service Representative

    2 days ago

    St. Ives, Cambridgeshire, United Kingdom First Call Contract Services Full time

    We are working with our client in the recruitment of Customer Service Representatives, based in St Ives, Cambridgeshire.Do you have customer service experience, from a production or manufacturing back ground and looking for long term employment, then this job could be for you.Excellent hourly rate from £12.56 per hour, plus excellent opportunity for a perm...

  • Customer Service Representatives

    1 week ago

    Peterborough, Cambridgeshire, United Kingdom Taskmaster Full time €7

    Customer Service Representatives Working alongside our client you will develop loads of experience in many different sectors, the opportunity to be promoted within the company is highly likely as the ethos of our client is to reward motivation and hard-work! Responsibilities: • Taking inbound calls. • Provide a customer-friendly service. • Make...

  • Customer Service Representative

    2 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Taskmaster Full time

    Customer Service Representative Working alongside our client you will develop loads of experience in many different sectors, the opportunity to be promoted within the company is highly likely as the ethos of our client is to reward motivation and hard-work! Responsibilities: • Taking inbound calls. • Provide a customer-friendly service. • Make...

  • Customer Services Representative

    2 weeks ago

    Croydon, Cambridgeshire, United Kingdom Hays Full time

    Proactive Customer Services Representative Needed - Immediate Start Your new company This company, with 40+ years in operation, is committed to providing effective and efficient solutions to their customers' problems. They continuously improve their quality by adopting the best design and manufacturing practices. They offer a wide range of products...

  • German Customer Service Representative Remote

    2 weeks ago

    Cambridge, United Kingdom Origin Multilingual Full time

    **German Speaking Customer Service Representative** **Location: Cambridgeshire (Remote and Office working) Only required in the office 1 day a month Relocation package offered if required** **Permanent** **Salary**: £23,500 per annum **There are two different shift patterns on offer**: 5 week rotational shift, 37.5 hours per week: Week 1: Monday to...

  • Business Service Representative

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Action for Boston Community Development Full time

    Business Service Representative Department: Education, Training, and Youth Services Employment Type: Permanent - Full Time Location: Cambridge Description The MassHire Metro North Career Center connects qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills, or find a new job. Join us as a ...