IT Service Desk Engineer

1 month ago


City of London Greater London, United Kingdom Henderson Scott Full time

Job Description
Tech Bar Support Engineer - London based Insurance company - 35k + Bonus
London based Insurance company are recruiting for IT Support Engineers to join it's fast paced Tech Bar which is situated in the London HQ supporting thousands of employees. The person must have excellent communication and interpersonal skills and enjoy working in a fast paced professional environment.
Key Responsibilities
~1st - 2nd line IT Support for all London employees (2500+)
~ Ensuring the Tech Bar is adequately covered during core business hours (8am - 6pm)
~ VIP user support to senior management (200+)
~ Managing tickets via service management tool ServiceNow ITSM
~ Advanced troubleshooting and root cause analysis
~ Liaising with and delegating tasks to relevant teams for escalation
~ Supporting Desktop Team Lead and escalating support issues to Head of Group IT where necessary.
~ Basic network troubleshooting
~ Mobile device support Apple & Android essential
~ Active Directory Users and Computer administration
~ Windows 10+ support
~ MAC OS X support (advantageous but not essential)
~ Participate in ad-hoc support requests, Desk moves, Desk side support.
~ Supporting the business outside of core business hours as/when necessary inc weekends.

Technical Skills
IT industry experience
Microsoft Windows 10+
Active Directory
Microsoft Exchange
Office 365/2016+
Mimecast
Microsoft Teams
Zoom
SCCM
ITIL Best Practice
Remote Support Tools
Incident, Problem and Change Management
Knowledge of administrative and clerical procedures
Professional Qualifications
Relevant professional IT qualifications
ITIL Foundation V3/V4
Tech Bar Support Engineer - London based Insurance company - 35k + Bonus.
Desired Skills and Experience
Microsoft Windows 10+ / Active Directory / Microsoft Exchange / Office 365/2016
ITIL #J-18808-Ljbffr



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