Advisor services
2 weeks ago
FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland. We have a fantastic opportunity for a Customer Service Advisor/Hire Controller to work at our Southampton Depot. You will be responsible for working behind the trade counter serving customers face to face as well as handling enquiries over the phone. You will be answering incoming calls from customers to make sales including upsell and cross sell answer inquiries and questions, handle complaints and provide product information as required.
A background in construction or plant and tool knowledge would be advantageous although not necessary as full training is provided.
Provide customers with product and service information and advice
· Manage and resolve customer complaints
· To provide excellent customer service
Problem analysis and problem solving
· Call centre/customer service experience (preferable)
· Ability to capture key customer information to input quality order
WORKING HOURS - Monday to Friday 7am to 5pm
28 days holiday (inclusive of bank holidays)
Pension - Auto Enrolment
Sales and Loyalty Bonus Scheme
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