Customer Service Advisor

3 weeks ago

New Forest Hampshire, United Kingdom FTH Hire Group Full time

FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business. We have a fantastic opportunity for a Customer Service Advisor/Hire Controller to work at our Southampton Depot. You will be responsible for working behind the trade counter serving customers face to face as well as handling enquiries over the phone. You will be answering incoming calls from customers to make sales including upsell and cross sell answer inquiries and questions, handle complaints and provide product information as required. A background in construction or plant and tool knowledge would be advantageous although not necessary as full training is provided. Main Job Tasks and Responsibilities

  • To handle customer calls
  • To close sales whilst always looking to maximise the sale through upsell and cross sell
  • Follow up any customer quotes
  • Handle customer objections
  • Provide customers with product and service information and advice
  • Manage and resolve customer complaints
  • To provide excellent customer service
Key Competencies
  • Excellent verbal and written communication skills
  • Strong listening skills
  • To be curious and have good questioning techniques
  • Problem analysis and problem solving
  • Competitive in nature
  • Ability to close sales opportunities
  • Proactive 'can do' attitude
  • Call centre/customer service experience (preferable)
  • Ability to build strong rapport with customers
  • Team Player
  • Ability to capture key customer information to input quality order
WORKING HOURS - Monday to Friday 7am to 5pm Benefits 28 days holiday (inclusive of bank holidays) Pension – Auto Enrolment Sales and Loyalty Bonus Scheme Perk Box Birthday gift

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