2nd Line Support Engineer

7 days ago

United Kingdom Leo Recruitment Limited - IT Recruitment Solutions Full time €32,000

Are you an experienced 2nd Line Support Engineer eager to elevate your skills and advance your career?

Perhaps you feel that your current role lacks growth opportunities, leaving your career prospects stagnant?

Do you dream of joining a company that genuinely values your expertise and actively invests in your professional development through training and certifications?

Leo Recruitment is seeking a 2nd Line Infrastructure Support Engineer for an esteemed and award-winning Microsoft Gold Partner in Dorset. This company, with a proud history of over 30 years, is renowned for delivering customised infrastructure solutions and a personalised customer experience. Here, you'll find a supportive environment where training and certifications are company-funded, and career progression is actively encouraged.

Salary & Benefits:

  • Competitive salary up to £32,000 per annum (negotiable).
  • Profit share scheme (through an employee ownership trust).
  • Market-leading, company-funded training courses and certifications (worth thousands).
  • Career progression opportunities.
  • 25 days holiday plus bank holidays.
  • Private health cash plan.
  • Pension scheme.
  • Free on-site parking.
  • Engaging social events and team-building trips.
  • Flexibility and remote working options.
  • Modern office environment that promotes enjoyment and productivity.
  • A collaborative, team-oriented culture where everyone strives for excellence

The Role: 2nd Line Infrastructure Support Engineer:

  • As a 2nd Line Support Engineer, you will oversee the setup process for end-user devices (laptops, desktops, and tablets), from purchase through deployment, updating the user on progress and is satisfied with the configuration.
  • You’ll be responsible for handling and resolving IT support queries and service requests from customers and project teams, ensuring smooth issue resolutions.
  • You will have the opportunity to participate in occasional project work or provide on-site support when needed.
  • You will track installations of hardware and software, manage and prioritise support requests, and update configuration management records.

To Be Successful:

  • You will need strong hands-on 2nd Line Support experience in an IT Service Desk role.
  • You should have deep expertise in supporting Microsoft 365, Exchange Online, and Azure AD.
  • You’ll need to be proficient in Microsoft Server 2012 and above, DHCP, DNS, Group Policies, Anti-Virus, and key networking principles.
  • Preferably, you will have a background working in a managed services or customer-focused IT support environment.
  • It is essential to possess a valid driving license (or actively working towards obtaining a driving license) as occasional travel will be required
  • Any additional knowledge of Firewalls, VMware/Hyper-V, Backups, and N-Able would be highly advantageous.

Location: Poole, Dorset – predominantly office-based with some flexible and hybrid working available. Some travel may be required across Dorset from time to time.

Working Hours: Monday to Friday, 8 hours per day. (Core hours are 7:30am to 5:30pm with shifts to cover these times; you can choose your working pattern during the interview process depending on your circumstances/requirements).

This Role Would Be Suitable For: An experienced 2nd Line Support Engineer, IT Support Engineer, Technical Support Engineer, Service Desk Engineer, or Infrastructure Engineer who is ready to advance their career meaningfully within a reputable MSP.

Diversity & Inclusion: Leo Recruitment and all our clients are committed to creating an inclusive and innovative future. Our recruitment process reflects our ethical values, celebrating the unique backgrounds, perspectives, and experiences of every individual. You can always expect fairness and equality when you apply through us.

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