Remote Service Manager

1 month ago


Glasgow, United Kingdom Lorien Full time

Our major client in the Energy industry is looking for a Service Transition Manager to join their team, on a contract basis.
Manage the Service Introduction of one or more IT Services within a Service Portfolio, aligned to one or more value streams.
· Embedding and aligning the Service Introduction lifecycle into the ways of working which aligns and integrates the Service Introduction approach into the Value Stream delivery methodology.
· Ensure that the primary IT services has a fully developed service model, including end to end support model.
· Ensuring that Service Delivery/Service Management requirements are embedded in the scope and delivery plans to ensure they meet the standards and criteria for implementation into the production environment.
· Identify and communicate any issues and/or risks.
· Ensuring external 3rd party suppliers/vendor are engaged and a process is established for the creation of service schedules associated with new or amended services.
· Setting and agreeing service acceptance and warranty exit criteria and facilitating warranty meetings after the go live of new or changed services, ensuring effective warranty and utility is being delivered.
· Ensure that New/Changed IT Services has a documented Release process.
· Ensure all maintenance costs, both resource and maintenance, are confirmed, approved and communicated to the relevant Service Owners.
· Ensure service walkthroughs take place to ensure that service operations are adequately prepared to support the new or changed services.


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