Registration Officer

2 weeks ago

London, United Kingdom General Optical Council Full time

Location: The City, London

Salary: GBP36,059.82 - GBP41,768.65

Hours: 34.75

Job Type: Full time

Contract Type: Fixed Term Contract

Role Purpose:

This is an ideal opportunity for candidates who are looking to develop a new set of skills within the rewarding health regulation sector. You will play a crucial part in the registration element of the GOC s responsibilities. of protecting the public by promoting high standards of education, performance and conduct amongst opticians.

We are looking for someone with the following qualities:

A passion for providing excellent customer service. This will be done through dealing with applicants, registrants, internal and external stakeholders via various forms of communication.

Being focused and highly organised, with the ability to manage a varied workload, in a fast-paced and evolving environment.

Has the ability to work autonomously but also enjoys working as part of a team to achieve operational goals.

All of which will culminate in ensuring the integrity of the GOC register and pursing excellence.

We invite any candidates who feel that this role will meet their specific skill set, regulatory experience is not essential.

Key Accountabilities:

The description of the work is not exhaustive, and the post holder will be expected to carry out relevant and related tasks as required.

1. As a first point of contact, you will need to provide an efficient, friendly, and helpful first line of support to members of the public, applicants, registrants, internal and external stakeholders.

2. Processing and manging a caseload of various applications.

This will include:

  • Responding to enquires,
  • Data entry and validation,
  • Reviewing applications,
  • Scrutinising documentation,
  • Processing payments,
  • Drafting emails/letters
  • Updating the public facing register
  • Liaising with external assessors,
  • Facilitating interviews,
  • Drafting outcome letters,
  • Liaising with universities.

3. Conducting reviews and assessments on sensitive and complex applications, quality assurance checks, effective decision making, conducting investigations.

4. Ensuring all work is conducted in accordance with our service level agreements and KPIs.

5. As well as maintaining the integrity of the GOC register.

Essential skills/Experience/Qualifications:

  • IT skills, Microsoft Office (Word, Excel, Outlook, Teams).
  • Experience working in a customer service-based environment
  • Excellent attention to detail.
  • Ability to work independently.
  • To prioritise workloads and manage competing deadlines.
  • Adaptability can apply an organised and methodical approach to learning new tasks and processes.
  • Approaches work with a consistent and positive attitude.
  • An ability to focus on high volumes of similar tasks for extended periods.
  • An ability to accurately, confidently and clearly communicate via phone or email.
  • An ability to draft bespoke correspondence responses in a clear and concise manner.Can work collaboratively to achieve operational goals.

Closing date for this role is 14 June 2024, please note we reserve the right to close this role early dependant on number of applications.

Please note your application will not be accepted without a covering letter exampling how you meet the essential criteria of this role, no more than 2 A4 pages.

You may also have experience in the following: Customer relations, Database Management, Customer Service, Registration Officer, Administrator, Admin Assistant, Administration, Registrations Assistant etc.

REF-(phone number removed)

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