Registration Officer

1 week ago

London, Greater London, United Kingdom The General Optical Council Full time
Job Advert

Please see job description for more information.

Role Purpose:


The role holder is responsible as a member of the registration team for the delivery of all aspects of the registration process in relation to students, individual and company registrants and restorations, in line with the needs of the registration calendar and team resources.

They will also act as the 'champion' for designated key processes and develop products and approaches to ensure that the process works efficiently and meets required goals.

They will develop operating procedures to ensure that all members of the team are able to undertake all key steps in the process and will recommend changes and improvements to ensure that customer service and the efficiency of the team continues to be maximised.

They act as a coach to others as necessary and are a point of escalation for issue resolution, in areas where they have most expertise.


Key Accountabilities:

  • To recommend and develop process changes improvements which ensure that registrants and the public continue to receive the best service possible in line with agreed targets, and statutory requirements.
  • To act as the champion for designated key processes, ensuring process efficiency and ensuring that other members of the team are fully supported and coached in key activities. Including the development and maintenance of relevant standard operating procedures, and outward facing templates.
  • Maintain clear and accurate data on the register and ensure all paper and electronic records are in line with quality standards and ensuring that team members, colleagues, and other stakeholders have access to relevant information as required.
  • Assist senior team members with project work including research, drafting and development of processes and policies and assist any team administrator by fulfilling their duties when they are unavailable.
  • To develop and maintain relationships with key external stakeholders relevant to processes owned (e.g. within educational establishments, health organisations, police service) and ensure that information is shared appropriately in line with process and customer service requirements.

Essential skills/Experience/Qualifications:

  • Relevant experience in an office environment.
  • Considerable experience of working with databases including customer relationship management systems.
  • Relevant experience working in a customer servicebased environment.
  • Good IT skills, including Word, Excel and an understanding of digital communication methods including the website and Microsoft Teams.
  • Ability to plan, prioritise and work collaboratively at all levels to achieve demanding targets and deadlines.
  • Ability to convey information accurately, professionally, and clearly to all parties verbally and in writing.
  • Good written communication skills, with an ability to write clearly, precisely, and accessibly on complex issues, with attention to detail and accuracy.
  • Good relationship management skills to work effectively across stakeholders.
  • Good interpersonal and organisational skills.
  • Ability to work with others and work in a team environment.
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