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Customer Operations Manager

2 months ago

Cambourne Cambridgeshire, United Kingdom MSD Full time

Our company manufactures a connected animal product and we have an exciting opportunity for a Dutch speaker to join us, we are a global business, based in Cambourne, Cambridge. We give an extremely high level of customer service and see this as a major asset for our business. This not only keeps our existing customers happy but also helps drive new sales through word of mouth recommendation. We have a large customer base in The Netherlands and have an immediate need for a flexible, multi-lingual member of staff to provide local language customer service.
You will be fluent in French & English, and any other European language is a plus.
To act as first point of contact for our European customers, providing customer support via email, telephone and online. Working with our European fulfilment & contact centre to ensure smooth provision of customer service and product delivery. Working with the rest of the customer service team, providing cover where necessary.
Support of ongoing business operations, including the setup of new systems, occasional order taking, sales administration, and trouble shooting.
To assist with social customer service (Facebook & Twitter) in French and English


The successful candidate will have a very positive attitude to customer service, sharing our view that it is central to the success of our business
They will have clear written and oral communication skills required for contact with customers and preparation of new support materials
They will have an excellent telephone manner and be able to adapt their approach for the differing requirements of consumer and business customers
Experienced in Microsoft Office, including Word and Excel, knowledge of SalesForce or other CRM systems would be an asset

Experience with connected products or IoT products and service
Experience of social customer service
Fluency in other European languages would be an asset

We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.