Deputy Network Manager

4 weeks ago

London, United Kingdom South West London & St Georges Mental Health NHS Trust Full time

An exciting opportunity has arisen for a dynamic and motivated individual to apply for the post of Deputy Network Manager

Reporting to the Network Manager, the Deputy Network Manager oversees the day-to-day operation and administration of the Trust's WAN and LAN networks, our Unified Communication equipment and the cyber security solutions that guard it all for the Trust.

You will be responsible for the installation, operation and maintenance of all Trust Networks equipment and firewalls, Network Links and Unified Communication equipment.

You will also take a lead in developing and maintaining our cyber security provisions to our infrastructure, keeping pace with changes in technology.

Main duties of the job

You will line manage the Network Engineers in the team, working out the required site staffing rota to ensure coverage and you will deputise for the Network Manager in their absence.

You will need to be forward looking and have excellent interpersonal and communication skills, a calm positive attitude along with good organisational and management skills.

It is important that the post holder can multi-task and work under pressure as well as deal with any emergency situations which may arise.

We are proud to offer agile and flexible working opportunities as part of our new ways of working, and we are happy to talk flexible working at the interview stage

Given the hands-on nature of Network support, there is an expectation of 2-3 days a week onsite, as the office must always be staffed.

There may also some periods where full time on site will be required due to weight of physical installation works.

About us

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

Job description

Job responsibilities

To have management responsibilities for the operation and administration of the Trusts network, LAN WAN and network security systems. To be responsible for firewall administration, documentation of all the installations and processes.

To operate and document corporate network monitoring, backup, security, syslog software.

To support and deliver network optimisation. To be responsible for the administration and maintenance of mission critical network devices and business applications.

To deliver a customer-focussed, professional third-line IT support service.To assist in projects and design new network architects along with business requirements.

To support, maintain and take ownership of all the network processes in absence of Network Manager.

To deputise for the Network Manager, managing the work of the network administration team.

Person Specification

Experience

Essential


  • Demonstrable experience of working in a large organisation using Cisco technologies at a senior level to include the management of staff
  • Experience of service development/service review and leading on successful implementation of change
  • Experience of successfully managing integration and formation ICT systems
  • Experience of policy review, implementation and writing procedures
  • Experience of planning and installing networks LAN/WAN
  • Experience of implementing wireless LAN solution engines
  • Experience of supporting/leading on IT related project tasks
  • Experiencing of supervising the workload of others
  • Experience of working in a service desk environment with service level agreements (preferably ITIL)

Desirable


  • Experience of wiring UTP and making RJ45 terminations
  • Experience of monitoring software e.g. Cisco works and Solar winds
  • Experience of working in a patient environment
  • Experience of working in the NHS

Training & Qualifications

Essential


  • Cisco certified network professional (CCNA/CCNP)
  • ITIL Foundation certification
  • Member of a recognised IM& T professional organisation e.g. BCS
  • Evidence of continuing professional and personal development

Desirable


  • CCIE
  • CompTIA S+
  • CompTIA N+
  • PRINCE2 foundation qualification in project management
  • Educated to degree level in a computing/engineering/technical discipline, or an equivalent level of knowledge and expertise to include one of the following qualifications

Knowledge & Skills

Essential


  • Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
  • Willingness to occasionally work outside of normal working hours, when needed for major changes, moves and patches in exchange for time in lieu
  • Acquiring understanding and insights regarding the underlying issues in complex problems or situations through the development of abstract representations, the identification of patterns and the analysis of hypotheses.
  • Understanding the metrics associated with a problem or situation, their significance and relationship, and being able to manipulate these as necessary to identify solutions.
  • Identifying gaps in the available information required to understand a problem or situation and devising a means of resolving them.
  • Taking account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly
  • Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems and escalating if necessary
  • Dealing effectively with unexpected situations in a timely manner, taking advantage of opportunities and overcoming problems.
  • Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences.
  • Knowledge of the IT/IS infrastructure (examples, but not limited to: databases and LANs) and the IT applications and service processes used within own organisation, including those associated with sustainability and efficiency (examples, but not limited to: virtualisation and on demand services).

Employer details

Employer name

South West London and St Georges Mental Health NHS Trust

Address

Springfield University Hospital

15 Springfield Drive

London

SW17 0YF

Any attachments will be accessible after you click to apply.

294-CORP-6217000-JB #J-18808-Ljbffr

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