Deputy Manager

4 weeks ago

London, United Kingdom CHANEL Full time

Reporting to the Boutique Director of our Flagship W&FJ Boutique at 173 New Bond St, the Deputy Manager is responsible for managing the sales, daily operations, asset protection, and human resources function of the boutique to assure a great customer experience and optimum profitability. The Deputy Manager will motivate and inspire their team to achieve productivity and sales goals by leading by example.

A Deputy Manager must be dependable, disciplined, self-driven, enterprising, and efficient. They should also possess excellent written and oral communication, excellent leadership skills, effective merchandising and strong organization skills; multi-tasking abilities, and knowledgeable in the products being sold and all daily tasks allowing a smooth running of the store. The Deputy Manager should also be able to motivate people; have good eye for aesthetics; and be proficient with the use of computers, Office 365 and CHANEL operating systems.

WHAT YOU’LL DO

Team Leadership & Engagement

Lead the team by example, working alongside and acting as a reference to the team in all Boutique activities. Develop team members to deliver the Chanel experience to every Client. Support them with consistent coaching, identify their development and training needs to partner with them in tailoring individual action plans. Identify, recruit and develop talents and work with HR and the Boutique Director to secure succession plans. Organise the team in an efficient manner according to business needs and delegate responsibility. Support the Boutique Manager in setting achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved. Translate strategic and business goals into concrete and individual actions and objectives. Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions. Coach Supervisors in taking responsibility for the management, development and engagement of the Sales Assistants. Network with Chanel colleagues to share best practices. Communicate & embody the strategic vision, targets, projects and initiatives, ensuring that the team are consistently displaying the Chanel Values & Behaviours.

Business & Client Development

Support the Boutique Director to lead and develop the business of the store, by cultivating a comprehensive and strategic knowledge of your business and relating this to all relevant stakeholders. Champion and develop a customer centric and service mindset in store. Partner with Marketing to identify key opportunities and best practices for the store and support them with the training and development of the team in this key area. Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, HR team…) and fostering synergies between categories. Build a loyal Clientele, leveraging all clienteling tools. Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives. Be the voice of the store by understanding business and local market to suggest actions and recommendations. Be aware of the competitive landscape and market trends. Build relationships with the Fashion Teams to introduce their clients to W&FJ

Operations

Ensure the daily operations and tasks are run smoothly Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions. Take accountability alongside Store Support for the health and safety management of the store. Supervise loss asset protection and risk management. Control stock loss within the boutique budget and support with audits effectively. Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control.

YOU ARE ENERGISED BY

Achieving through others while leading by example Embodying the role of the Brand Ambassador, setting the standard for your team to follow Playing a key role in the improvement of those around you Creating an efficient, productive, inclusive and entrepreneurial business environment Working with rigor, energy and creativity in maximising opportunities to advance the brands aims Nurturing total understanding of all aspects of the business by basing yourself on the shop floor

WHAT YOU CAN BRING TO THE TEAM

Extensive retail management experience in the high luxury sector. Demonstrated track record of building an international and local network of clients. Know-how in supporting VIP client events and experiences. Excellent communication and relationship building skills. Outstanding sense of customer experience, sense of initiative and entrepreneurship, always upholding the values of CHANEL Creativity. Strong knowledge of high luxury and trends. Knowledge and appreciation of culture, art and current affairs. Ability to work with the current context and promote Remote presentations/sales

BENEFITS AT CHANEL

Our employee benefits have been created to support you across your professional and personal life by offering you:

Physical Wellbeing: Private Medical Insurance and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories

Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more

Mental Wellbeing: Employee Assistance Programmes and Other Support Lines

Platforms: Multiple Platforms to support across Wellbeing

Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales

Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

 *Benefits are eligibility dependant and subject to change at any time

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