Legal Tech Support Analyst

2 months ago


Caerphilly Caerphilly, United Kingdom Community Housing Cymru Full time

We have an exciting opportunity to join our Technology and Business Transformation team as a Technology Support Analyst.
This role will involve being the first line of support for helpdesk tickets, maintaining the equipment register and issuing equipment to staff. You’ll also be responsible for managing third-party contracts with suppliers for equipment installed in our properties such as CCTV, WiFi, alarms and door entry systems.
We are passionate about building homes, creating communities and transforming lives.
We look after over 6,300 homes for people across 11 local authority areas, and our services help thousands more in our communities.
Helping people to live happily and in good health is important to us, and we are proud to have been named fifth best landlord in the UK.
We have a new building programme that is worth around £35m each year and in the next five years, we intend to build 1,300 more homes. We are ambitious about how we can help people to live their best lives, working with a range of partners including local and national government and the NHS to give people choice; tackling poverty, improving wellbeing and playing our part in ending homelessness.
We are also developing a new social enterprise, Celtic Offsite, that will manufacture low carbon homes and support the local economy to thrive.
We have an exciting opportunity to join our growing Technology and Business Transformation team as a Technology Support Analyst.
This role will involve being the first line of support for helpdesk tickets, maintaining the equipment register and issuing equipment to staff.
You’ll also manage third-party contracts with suppliers of field equipment installed in properties, such as CCTV, WiFi, alarms and door entry systems.
Contract: Permanent
In addition to your CV and cover letter, please also complete our online Equality, Diversity and Declaration of Interest form which can be found on our website . If you do not complete all parts of this process, you will be at risk of your application not being progressed further.
We would be grateful if you could submit the Equality Diversity and Declaration of Interest form with your application. You can complete this form online. The information you provide will be used for monitoring purposes only and will be kept separate from your application



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