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Customer Service Advisor

4 months ago

England, United Kingdom Page Personnel Sales Full time

About Our Client

This established retailer boasts a large workforce and a global footprint. The company specialises in beauty products and is known for its commitment to high-quality merchandise and exceptional customer service.

Job Description

  • Responding promptly to customer inquiries.
  • Maintaining a high level of product knowledge and providing accurate information to customers.
  • Handling customer complaints, providing appropriate solutions and alternatives.
  • Following communication procedures, guidelines, and policies of the company.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensuring customer satisfaction and providing professional customer support.

The Successful Applicant

A successful 'Customer Service Representative' should have:

  • A keen interest in the retail industry.
  • Excellent communication and interpersonal skills.
  • Strong skills in problem-solving and conflict resolution.
  • A high level of professionalism and a customer-focused attitude.
  • Experience with CRM systems and practices.

What's on Offer

  • £23K Salary
  • Generous holiday leave.
  • Inclusive and supportive company culture.
  • Opportunities for professional development.
  • Unique opportunity to work in the thriving retail industry.

We encourage all candidates who have a passion for retail and customer service to apply. #J-18808-Ljbffr