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German speaking Customer Service Advisor

2 months ago

England, United Kingdom Euro London Appointments Full time €25,000

Job title : German speaking Customer Service Advisor

Salary : £25,000 per annum

Location : Remote, with 1 day per month in the office

Contract : Permanent, full-time

Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily remote, offering flexibility with just one day per month required in our client’s office.

Responsibilities:

  • Handle customer inquiries from German-speaking clients via phone, email, and live chat.
  • Provide solutions to customer issues, ensuring satisfaction and timely resolution.
  • Maintain customer records and accurately log interactions.
  • Work collaboratively with team members and management to improve customer experiences.

What We’re Looking For:

  • Fluent in both written and spoken German.
  • Strong communication and problem-solving skills.
  • Prior experience in a customer service role is advantageous.
  • Ability to work independently in a remote setting.

Shift Patterns:

You can choose one of the following 5-week rotational shift patterns:

Choice 1 (5-Week Rotation) :

  • Week 1 : Monday to Friday, 07:00 – 15:15
  • Week 2 : Monday to Thursday, 07:30 – 15:45, and Saturday, 11:45 – 20:00
  • Week 3 : Monday to Friday, 11:00 – 19:15
  • Week 4 : Monday to Thursday, 08:00 – 16:15, and Saturday, 09:45 – 18:00
  • Week 5 : Monday to Friday, 11:45 – 20:00

Choice 2 (5-Week Rotation) :

  • Week 1 : Monday to Friday, 07:00 – 15:15
  • Week 2 : Monday to Thursday and Saturday, 07:30 – 15:45
  • Week 3 : Monday to Friday, 11:00 – 19:15
  • Week 4 : Monday to Thursday and Saturday, 08:00 – 16:15
  • Week 5 : Monday to Friday, 11:45 – 20:00

Benefits:

  • Gym discount
  • Life insurance
  • Ability to work remote
  • Company discount
  • Eye tests
  • Buy/sell 5 days of holiday a year
  • Enhanced maternity/paternity pay

And many more

If you're a customer-focused individual with German language skills, we'd love to hear from you

If interested, please apply or send your CV direct to t.chau@eurolondon.com