Training Services Consultant

1 week ago

United Kingdom Volvo Car UK Full time

Are you an experienced Service Advisor with excellent customer service skills? Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role?
Volvo Guildford are looking for a highly motivated Service Advisor who will take pride in bringing Volvo Car UK's brand values to life, while ensuring all clients have a positive customer experience.

You’ll join a fantastic team and work alongside a brand who have made it their mission to make life easier, better and safer for everyone. As part of your employment, you’ll also receive excellent benefits, superb career development opportunities and a bonus scheme.

You can find out more about Our story here | Volvo Cars - United Kingdom


The Service Advisor will maintain excellent customer service by working with customers to determine their requirements, agreeing timeframes, and working with technicians to convey the customers' concerns with accurate descriptions. To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills.

Welcoming customers and explaining the services offered
Consulting with Technicians about repairs and possible alternatives to expensive work
Answering questions about service outcomes (after consulting with the Technician if necessary)
Liaising with customers to schedule service appointments
Finding new customers and marketing the car dealership services to them
Verifying if the cars brought to the dealership have insurance coverage
Resolving possible customer complaints
Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
Motivated, with a proactive approach to customer service.
Enjoy the challenge of influencing the success of the Service department.
Customer relations experience.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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