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Digital Training Consultant

2 months ago

United Kingdom Shape IT Recruitment Full time

Are you a skilled CE Functional Consultant with a strong background in omni-channel and contact centre solutions? My client is looking for you to join their growing team at a leading Microsoft Partner This is a home-based role offering a competitive salary, with the flexibility to work remotely while driving impactful projects.
Collaborate with stakeholders to gather and analyse business requirements.
Configure and customize CRM solutions to support omni-channel and contact centre functionalities.
Conduct training sessions and workshops for end-users to maximize solution adoption.
Troubleshoot and resolve any issues related to CRM functionalities and integrations.

Strong knowledge of omni-channel and contact centre solutions.
Excellent understanding of CRM processes, workflows, and customization.
Ability to translate business requirements into functional specifications.
Ability to work independently and manage multiple projects in a remote setting.

If you have hands-on experience in CE consulting and a passion for leveraging technology to enhance customer experiences, apply now and let's make a difference together