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Training & Implementation Consultant (software)

2 months ago

United Kingdom IRIS Software Group Full time

IMPLEMENTATION CONSULTANT ✌
We’re looking for a passionate and skilled Implementation Consultant to join our dynamic team Client Implementation:

Lead and support the onboarding of new clients, guiding them through the implementation process.
Deliver engaging training sessions on our ILA software, ensuring customers can fully leverage the solution.
Collaborate closely with clients to meet contractual SLAs (Service Level Agreements) and Statements of Work.
Support and Helpdesk:

Be a key player in resolving escalated support issues, ensuring timely and effective solutions. ️⚡
Rotate through helpdesk duties as needed, providing top-notch support to our clients.
Help manage support resources to deliver on SLAs and mitigate potential risks.
# Showcase the capabilities of our ILA software to potential clients through demos and presentations. ‍