Community Network Lead

3 weeks ago

London, United Kingdom FIS Global Full time

Full time

Bachelor's Degree

Travel Percentage :
The incident, problem, and event management team at Worldpay plays a crucial role in ensuring the uninterrupted operation of one of the world's leading Financial IT organizations. Our dedicated team will work around the clock to monitor and swiftly respond to any incidents or problems that may arise within Worldpay's complex network of systems and services. Through proactive event management strategies, we are able to anticipate, plan for, and mitigate potential disruptions before they escalate into major issues. The unwavering commitment to excellence and our ability to effectively manage incidents, problems, and events will make us an essential component of Worldpay's success in the competitive financial IT industry.



As the lead in an Incident Management team, your primary responsibility will be to coordinate and oversee all aspects of incident response and resolution within the organization. Leading the incident management team in identifying, analyzing, and resolving incidents in a timely manner


• Managing a group of incident management resources


• Conducting post-incident reviews and analysis to identify areas for improvement


• The ideal candidate will have a strong background in incident response and management, with experience leading a team in a fast-paced and complex environment. An Incident Management Lead must be able to effectively communicate with various stakeholders, including team members, management, and external parties.


The ability to quickly analyze complex situations and make decisions under pressure is essential for an Incident Management Lead.


The ability to inspire and motivate team members, as well as delegate tasks effectively, is important for a successful Incident Management Lead.


A solid understanding of IT systems and infrastructure is crucial for an Incident Management Lead to effectively troubleshoot and resolve issues.


The ability to prioritize tasks, manage multiple incidents simultaneously, and ensure that the team is working efficiently is key for an Incident Management Lead.


Adaptability: In a fast-paced environment, things can change rapidly, so an Incident Management Lead must be able to quickly adapt to new information and adjust plans accordingly.


Working effectively with cross-functional teams and fostering a collaborative work environment is important for an Incident Management Lead to successfully resolve incidents.


Even small errors can have a big impact in incident management, so an Incident Management Lead must have a keen eye for detail and be thorough in their approach.


Experience: Previous experience in incident management or a related field is often desired for an Incident Management Lead role, as it provides the necessary background knowledge and skills to successfully lead a team in resolving incidents.


Added bonus if you have:


• Creative solutions


• A competitive salary and benefits


• A variety of career development tools, resources and opportunities


• Time to support charities and give back in your community



For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

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