Network Operations Team Lead

4 weeks ago

United Kingdom Wifinity Group Full time

About us:
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.

And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn’t always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

​

The opportunity:

The Network Operations Team Lead is part of our Network Services team, playing a key part in establishing and maintaining our customer network. Wifinity have secured a 10-year contract to rollout and deliver high speed to connectivity to the largest supplier of later living accommodation in the UK. The Network Operations team lead will be the single point of contact for the programme team delivering this project and responsible for the successful transition of sites into live operations.

​

Key areas of focus:

The Network Operations Team Lead will provide outstanding service focussed on proactively establishing and maintaining our network for our valued customer base.

Wifinity have invested heavily in automation and cloud network management platforms to enable this programme. You will be responsible for leveraging these tools to assure the quality and performance of services going live.

Your day-to-day role will consist of the following responsibilities, you may be required to carry out further responsibilities at the company's discretion.

  • Act as the Network Services main point of contact for the programme team
  • Work alongside the Service Delivery Manager to proactively identify optimisations and improvements from operational trends
  • Produce regular reporting on activity and performance of services and process you are responsible for
  • People management responsibility for the Network Assurance Engineers, including but not limited to HR issues, 121s, performance management and development of the team
  • Be the technical authority for the programme operations team you are responsible for
  • Work with Delivery teams for transition of sites and services to live operations ensuring thorough verification, testing, commissioning, documentation and training have been carried out
  • Configure and commission wired and wireless networking equipment in line with configuration templates
  • Assure that commissioning standards have been met, and be responsible for identifying and resolving any issues
  • Integrate multi-vendor network devices with the monitoring systems, and provide quality assurance on monitoring status of any new sites or services on the network
  • Complete Infrastructure and knowledge base documentation
  • Interpret, prioritise and work collaboratively with internal stakeholders to plan, test and deliver firmware and patch management, including ownership and accountability of the firmware and patch management systems
  • Support active kit and deploy new kit with accurate configuration management, including recording and documentation
  • You will deliver all set targets to contribute to a successful business function in line with the strategic objectives

Customer Driven: 

  • Identify and assess customers’ needs to achieving and exceeding customer satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication

​

About you: ​

​ You will be a proactive and driven individual, with the ability to dedicate yourself to persisting with any problems that arise. You value knowledge and are able to contribute to an evolving network operations function. You are excellent at working with people and always strive to provide a customer driven approach. We are looking for someone that:

  • Ability to work individually and as part of a team, including (where required) covering extending working hours
  • Desire to learn new technologies, develop advanced networking skills and share them across the team
  • Strong desire and knowledge to work within Internet Service Provider industry and in a close-knit team
  • Excellent verbal and written communication skills

​

Your experience:

  • Proven experience in a network operations centre in the ISP/Telecoms industry
  • Proven experience on incident, problem and change management processes and prioritisation
  • Proven experience in a people leadership role
  • Excellent knowledge of monitoring systems, network management platforms and have an excellent understanding of monitoring best practices
  • Have an excellent knowledge of networking, including physical, switching, routing (OSPF, BGP), transport layers and firewalls
  • Have an in-depth understanding of RADIUS protocol
  • Have an in-depth understanding of Wi-Fi standards and general Wireless principles
  • Ability to multi-task and deal with a combination of fault types at any given time
  • Have a good working knowledge of high availability protocols and design, on both Layer 2 and Layer 3
  • Knowledge of Linux (Ubuntu or Centos) systems administrations skills
  • Have practical capability of SNMP protocol
  • Have practical capability of VPN and tunnelling technologies
  • Have an understanding of security protocols and firewalls

It would be nice to also have…

  • Knowledge of Programming and scripting ability, preferably Python and PHP
  • Strong Technical knowledge of Wireless Technologies
  • In-depth knowledge of Linux (Ubuntu or Centos) systems administrations skills
  • Have an in-depth understanding of security protocols and firewalls
  • Knowledge of Network Infrastructure Design
  • Deep technical capability in networking down to protocol level, including physical, switching, routing (OSPF, BGP), transport layers and firewalls
  • MPLS, VRF-lite, MP-BGP, BGP, OSPF, VPN (IPSec, PPTP), GRE, DM-VPN, L2TP, 802.1q and Q-in-Q
  • QOS, NAT, DHCP, ACLs, PBR, route mapping & leaking, EEM
  • VLANs, STP, VRRP & HSRP
  • 802.11 Wireless LAN
  • Firewall support & configuration (includes Fortinet, Cisco)
  • xDSL, FTTC, EFM, Fibre & Mobile Network connectivity

​

Qualifications​

Essential

  • CCNA or equivalent experience

Desirable 

  • CCNP or other networking certifications
  • SC clearance

​

We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinity we pride ourselves on being an equal opportunities employer, with an inclusive culture who do not discriminate and whose hiring outcomes and commitments are based upon your talent and experience. This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance. #J-18808-Ljbffr

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