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Insurance Broker Support Technician
3 months ago
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Account Technician
Technicians are responsible for providing technical administration support to account handling staff within dedicated Business Units of their Operating Entity. They will work with other members of their team to ensure that their responsibilities are completed in accordance with applicable Company/Group policies.
Planning/Reporting :
Manages assigned projects and contribute to other projects as required
Provide support and assistance to senior colleagues in their interactions with clients, producing brokers and underwriters regarding new business, renewals and mid-term changes
Assist in monitoring team's Renewal and New Business activity, issuing renewal invitations and monitoring/chasing receipt, updating workflow
Enter data into Sector (and other portals as appropriate) for new quotes, renewals and mid-term adjustments
Provide support for system updates for the team, undertaking system testing eg, schemes, new functionality, templates
Technical duties (including monitoring debtors position and raising concerns with senior colleagues; running monthly Contract Certainty reports and ensuring data completion by the deadline; responding to issues raised regarding data integrity; supporting the credit control team where required; Keeps informed of all regulatory and legal changes which impacts on the job role
Responds appropriately to urgent issues as they arise
Policy, Process and Procedures:
~ Interprets instructions and issues arising, and then implement actions according to policies and procedures
Develops strong relationships with their Business Units
They may be required to work alongside Trainee Technicians to support their development, as part of the training.
Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group
Regulatory and Compliance :
The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Ensures compliance of self and direct reports (if any) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group's requirements (which will include those of direct reports if any)
Completes all relevant regulatory training
Able to undertake and demonstrate competence in technical training, as required by the industry regulator
Excellent understanding of processes and procedures within the insurance market (this will be developed with experience of the role and is not essential for recruitment purposes)
Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
GCSE's (or equivalent) including English and Maths essential
We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Permanent#LI-DNI
