Bristol Operations Supervisor/Rider

2 weeks ago


Bristol, United Kingdom The Zedify group Full time

Zedify is shaking things up in the logistics sector by transforming the way first and last-mile deliveries are done in cities. Our tech-enabled cargo bike-first model helps enhance brands, reduce cost and is over 90% lower carbon than the next best alternative. We are founded on a mission to make cities cleaner, healthier and more liveable for everyone. Our passionate, driven team is made up of seasoned operations experts, brilliant developers, and high performing product and growth teams. With some great financial backers, and during a period of significant growth, we’re at an exciting stage. To help us navigate growth alongside our goals we’re on the hunt for an Operations Supervisor/Courier to join us in Bristol.

About the role:

As dual Operations Supervisor and Courier, you will play a vital role in ensuring efficient and timely delivery of packages to our valued customers, while representing our partners brand through excellent customer service.

The purpose of the role is to support the Operations Managers in organising the hub day-to-day, ensuring that service standards are maintained, achieving operational efficiency targets, and following policies and Health & Safety procedures. Along with leading by example and regularly undertaking zero emissions delivery shifts as a courier on the road.

You will be providing an exceptional quality of service to our customers and our customers’ customers.

What will you be doing?

Supporting the Hub management to manage staff and couriers, including service quality, time management, training, performance monitoring, uniform compliance, addressing employee issues, and providing mentorship and support.

Managing bookings in Zedify’s delivery management systems, ensuring timely deliveries with proper evidence, maintaining Health and Safety standards, completing necessary reporting, facility maintenance, SOP communication, identifying improvements, and actively participating in efficient operations

When Hub Management is unavailable, approve timesheets by verifying rider check-in/out times, break inclusion, and downtime. Ensure accurate rota systems and update sick/annual leave in Deputy, highlighting any necessary information to finance.

Responding to communications from clients on parcels status and liaising with riders to ensure that parcels are delivered where possible.

Work with all staff to promote promotions, raise Zedify brand awareness and report any feedback to the relevant department (Sales, Marketing).

Maintaining high ethical standards, adhering to company policies, and actively fostering a safe and dynamic work environment

When on a courier round: route planning, checking vehicle safety and loading in the most efficient and safe manner, navigating safely and expediently to destinations and using our delivery software to record task completions and collection of evidence

What skillset do you ideally need?

An ability to work within a team

Someone that can follow instructions with a level of independence

Friendly and personable with customers.

Ability to remain calm whilst delegating tasks to couriers.

Excellent organisational skills.

Able to be relied upon as a vital member of the operations team

Dynamic and hardworking

Not afraid of the weather

Physically fit and strong; able to carry parcels and to manage bikes

Knowledgeable and respectful of the highway code

Punctual, presentable, trustworthy and reliable

Willing to work both weekdays and weekends on rotation

What we offer:

An hourly rate of pay of £12.82 andholiday pay on top

A green salary sacrifice scheme for cycling and electric vehicles

Access to ONSI for store discounts and time-off work insurance

We promote equal opportunities and a workplace where each individual can contribute and realise their full potential. By working actively to embrace diversity, we can enrich every discussion and decision at Zedify and bring our purpose to life. Our goal is to help create a workplace where everyone feels welcomed and included, and treated fairly and respectfully.

Just what you’re looking for? Apply today.

Department Operations Locations Zedify Bristol Hourly salary £12.82

Zedify is on a mission to transform urban logistics and create the cleaner, healthier, more liveable cities of the future that are better for everyone.

We’re building a system for deliveries that is fit for the future and better in all ways; zero emission at core (no offsetting here), intuitive & flexible (a wonderful customer experience) and better for people (no gig economy for us).

We're backed by some great impact investors and are innovating at every step.

We currently operate in 10 UK cities and have a fast expanding network of hubs.

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