Bristol Operations Supervisor/Rider

4 weeks ago


Bristol, United Kingdom The Zedify group Full time

Zedify is shaking things up in the logistics sector by transforming the way first and last-mile deliveries are done in cities. Our tech-enabled cargo bike-first model helps enhance brands, reduce cost and is over 90% lower carbon than the next best alternative. With some great financial backers, and during a period of significant growth, we’re at an exciting stage. To help us navigate growth alongside our goals we’re on the hunt for an Operations Supervisor/Courier to join us in Bristol.
As dual Operations Supervisor and Courier, you will play a vital role in ensuring efficient and timely delivery of packages to our valued customers, while representing our partners brand through excellent customer service.
The purpose of the role is to support the Operations Managers in organising the hub day-to-day, ensuring that service standards are maintained, achieving operational efficiency targets, and following policies and Health & Safety procedures. Along with leading by example and regularly undertaking zero emissions delivery shifts as a courier on the road.
You will be providing an exceptional quality of service to our customers and our customers’ customers.
Supporting the Hub management to manage staff and couriers, including service quality, time management, training, performance monitoring, uniform compliance, addressing employee issues, and providing mentorship and support.
Managing bookings in Zedify’s delivery management systems, ensuring timely deliveries with proper evidence, maintaining Health and Safety standards, completing necessary reporting, facility maintenance, SOP communication, identifying improvements, and actively participating in efficient operations
When Hub Management is unavailable, approve timesheets by verifying rider check-in/out times, break inclusion, and downtime. Ensure accurate rota systems and update sick/annual leave in Deputy, highlighting any necessary information to finance.
Work with all staff to promote promotions, raise Zedify brand awareness and report any feedback to the relevant department (Sales, Marketing).
Maintaining high ethical standards, adhering to company policies, and actively fostering a safe and dynamic work environment
When on a courier round: route planning, checking vehicle safety and loading in the most efficient and safe manner, navigating safely and expediently to destinations and using our delivery software to record task completions and collection of evidence
able to carry parcels and to manage bikes
Knowledgeable and respectful of the highway code
Willing to work both weekdays and weekends on rotation
An hourly rate of pay of £12.A green salary sacrifice scheme for cycling and electric vehicles
Access to ONSI for store discounts and time-off work insurance
By working actively to embrace diversity, we can enrich every discussion and decision at Zedify and bring our purpose to life. Our goal is to help create a workplace where everyone feels welcomed and included, and treated fairly and respectfully.
Department Operations Locations Zedify Bristol Hourly salary £12.We’re building a system for deliveries that is fit for the future and better in all ways; zero emission at core (no offsetting here), intuitive & flexible (a wonderful customer experience) and better for people (no gig economy for us).
We currently operate in 10 UK cities and have a fast expanding network of hubs.
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    **Operations Supervisor/Rider** **About Zedify**: Zedify is shaking things up in the logistics sector by transforming the way first and last-mile deliveries are done in cities. Our tech-enabled cargo bike-first model helps enhance brands, reduce cost and is over 90% lower carbon than the next best alternative. We are founded on a mission to make cities...


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