Permanent Desktop Support Engineer

1 month ago


Gloucester Gloucestershire, United Kingdom Security Cleared Jobs Full time

Win-10 Microsoft Managed Devices (MMD) Build - Refurbishment, OS Installation, Application installation via Intune/SCCM, Active Directory Management.
* Providing support for Desktop/Laptop in MMD infrastructure
* CMDB Management
* Providing Desktop Support and addressing tickets for WIN-10 Deployment related issues and requests.
* Hand hold customer in installation of any applications, 1st Level of support
* Troubleshooting and resolving users' desktop/laptop/tablets issues remotely
* Identification, troubleshooting and resolution of various services running on Windows-10 Operating system
* Management of End to End Infrastructure from Windows 7 & 10 Devices, Core Applications and management of these devices using the in-place backend infrastructure
* Antivirus Management
* Windows 7 and 10 Patch management, Image management,
* Providing support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
* Participate in BAU Operational support and Projects delivery work as instructed by the Line Manager.
* Maintain up to date system installation and configuration documentation, as well as related processes and procedures.
* Perform periodic audit and determine the operating effectiveness of the information security controls
* Physically moving the devices from build location to users desk and set up OR dispatch area of courier the devices to users home/other offices.
* Help creating technical documentation, reporting and manuals
* Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users home/another office
* Ready to travel across multiple locations within UK based on project requirement.
* Troubleshooting and resolving issues relating to IT Infrastructure issues hardware, Printers, SZC mobile phones, Executive support.
* Monitoring Phones, emails, Microsoft Team chat for any incoming incidents


LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise:



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