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Desktop Support Engineer

4 months ago

Gloucester Gloucestershire, United Kingdom LA International Full time

* Win-10 Microsoft Managed Devices (MMD) Build - Refurbishment, OS Installation, Application installation via Intune/SCCM, Active Directory Management.
* Providing support for Desktop/Laptop in MMD infrastructure
* CMDB Management
* Providing Desktop Support and addressing tickets for WIN-10 Deployment related issues and requests.
* Hand hold customer in installation of any applications, 1st Level of support
* Troubleshooting and resolving users' desktop/laptop/tablets issues remotely
* Identification, troubleshooting and resolution of various services running on Windows-10 Operating system
* Management of End to End Infrastructure from Windows 7 & 10 Devices, Core Applications and management of these devices using the in-place backend infrastructure
* Antivirus Management
* Windows 7 and 10 Patch management, Image management,
* Providing support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
* Troubleshooting O365 related issues
* Should work effectively with relevant teams to investigate and resolve technical issues, and communicate progress with stakeholders across the business.
* Participate in BAU Operational support and Projects delivery work as instructed by the Line Manager.
* Maintain up to date system installation and configuration documentation, as well as related processes and procedures.
* Perform periodic audit and determine the operating effectiveness of the information security controls
* Physically moving the devices from build location to users desk and set up OR dispatch area of courier the devices to users home/other offices.
* Help creating technical documentation, reporting and manuals
* Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users home/another office
* Ready to travel across multiple locations within UK based on project requirement.
* System registery settings
* Troubleshooting and resolving issues relating to IT Infrastructure issues hardware, Printers, SZC mobile phones, Executive support.
* Managing incident queues and Vendor Management
* Handling calls with Customers, Executive user management
* Managing communication with customers
* Responding in a timely fashion to reactive or proactive incidents
* Recording and documenting incident tickets
* Monitoring Phones, emails, Microsoft Team chat for any incoming incidents

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period. #J-18808-Ljbffr