Infrastructure Engineer

2 weeks ago

Gloucestershire, United Kingdom Sopra Steria Full time

Are you an Infrastructure Engineer looking for a new challenge?

We are currently recruiting across a wide variety of roles for new and existing programmes with our clients in the Aerospace, Defence and Security sectors. Through Agile Project Management, technical design and build, automated Testing with an emphasis on'secure by design' delivery, we will utilise the latest technologies to deliver an interconnected on-premises technology solution. These roles require the successful applicants to undergo UK security vetting clearance (or a willingness to apply). We can offergreat career progression opportunities, benefits which you can flex to meet your needs and training and development opportunities.

This outstanding opportunity is for experienced Desktop Support Engineers to join our Desktop Support team.????You will have a demonstrable track record of providing second / third line support to a variety of desktop systems. Performing installations, maintenance,performance optimisation and troubleshooting on a wide range of desktop infrastructure technologies.??

If you are an outstanding and highly motivated individual with passion and desire to contribute to the positive reputation of our business, we would love to hear from you

**What you will be doing**:

- In depth technical support of a Windows desktop solution, including troubleshooting and problem/defect root cause analysis seeing through to full resolution??
- Management of virtual desktop infrastructures hosted within Citrix?XenDesktop??
- Test and Release Windows desktop security patches?
- Creation and maintenance of Windows desktop automated builds (MDT & SCCM)
- Maintenance of AD Group Policies applicable to the desktop estate?
- Work in a disciplined and structured manner in accordance with ITIL based service management processes?
- Use proactive monitoring methods/tools to identify problem prevention and continual improvement opportunities
- Handle customer problems promptly; escalate issues according to established procedures
- Be agreeable to participating in a 24x7 call-out rota and working some evenings and weekends if necessary?
- Develop and maintain customer and?third-party?relationships??

**What you’ll bring**:

- Understanding of patch management with the ability to deploy patches
- Experience in MS Exchange, VMWare, Citrix VDI, Remote access \ VPNs, Windows Server 2019/22 (AD \ GPO \ PowerShell) and Windows10??
- Understanding of computer networks
- Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts
- Ability to identify and mitigate network vulnerabilities and explain how to avoid them
- ITIL V4?
- Eligible for DV

**It would be great if you had**:

- CCA-V / CCA-P?
- Experience of supporting & upgrading Windows 10 Operating Systems
- Experience of supporting App-V packages and Full App-V Infrastructure?
- Software packaging and deployment experience. Experience with MS MECM would be an advantage??
- UE-V Administration?
- Experience of working on a customer site
- Leadership experience to deputise for Team Leader?
- Accreditation to MCP level or equivalent?
- Experience of Agile delivery methods?
- Awareness of information security methods??

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you
**Employment Type Permanent
Location Gloucs, Yorkshire or Manchester
Security Clearance Level SC DV
Internal Recruiter Jane
Salary To £50K

**Loved reading about this job and want to know more about our company?**

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privilegedenvironment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work forthe customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety
- and security-critical markets.

Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, alongwith supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies.

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