Helpdesk Administrator

3 weeks ago

Belfast, United Kingdom GRAHAM ASSET MANAGEMENT LIMITED Full time
About The Role
At GRAHAM, were not just one of the UKs leading Total FM providers - were also a trusted partner, committed to enhancing the experience and making the lives of our clients easier. We are seeking a Helpdesk Administratorto join us to help us create a hassle-free environment for our clients and engineers.
Energised by continued growth and boasting an annual turnover in excess of £1b per annum, were committed to investing in our people and creating the conditions for them to excel. If you are an experienced Helpdesk Administrator with an appetite to succeed, we want you to join our team. Location: Wildflower Way, Belfast
Hours Per Week: Mon-Thu 08:30-17:00, Fri 08:30-15:45
Job Type: Permanent, Full Time

The Helpdesk Administrator will be responsible for:

  • Logging calls / jobs on the Control Hub database utilizing service software (IFS). Calls / jobs may be receivedby telephone, email or in person.
  • Allocating works orders to directly employed maintenance team and / or supply chain.
  • Tracking job progress against pre-determined KPIs including maximum allowable response and
  • rectification times and implementing escalation procedures.
  • Report back to clients and contract staff on job progress and completion produce reports.
  • Uploading and amending asset information as held in the Control Hub database
  • Operating paper based systems as necessary to compliment the operating software including back-upsystems.
  • General administration duties as and when required.
  • Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordancewith GRAHAM ISO management systems and Quality Control procedures.
Please note that Applicants will not be expected to meet any (or all) of the desirable criteria to be considered for interview. Desirable criteria will only be used as part of the shortlisting process in the event there are a large number of Applicants. We are committed to developing a diverse and inclusive workforce and particularly welcome applications from females and individuals from aminority ethnic background who are currently under represented in our industry.
About You
Essential 1. Demonstrate a minimum of 1 years previous experience in a similar service role
2. Previous experience in a busy office environment Desirable
1. Experience in service systems software
2. Previous experience in facilities management industry3. Experience in scheduling/coordinating engineer workloads4. Full UK Drivers License and access to own vehicle
A disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request. Access NI Privacy Notice can be viewed at:AccessNI Privacy Notice | Department of Justice (justice-ni.gov.uk)

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