Leader Manager

3 weeks ago


Glasgow, United Kingdom CityFibre Full time

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. We encourage change, have a challenger mindset, foster innovation and nurture a welcoming, inclusive and supportive community. In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential.
With a competitive salary depending on experience + a car allowance , when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.
Your primary responsibility will be to ensure that SLA/KPI targets are met and services are efficiently delivered within an ITIL framework. With a strong focus on stakeholder management and service restoration, you will play a key role in driving service improvement initiatives.
Ensure the Major Incident Management (MIM) process is followed during Major Incidents.
Engage collaboratively with internal teams to ensure adherence to internal processes such as risk, compliance, and audit.
Diversity, Inclusion and Belonging
This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.
If there’s any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing careers@cityfibre.



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