Team Performance Leader

2 weeks ago

Glasgow, United Kingdom MAXIMUS Full time

Introduction:
**Be part of something great**

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Summary:
Team Performance Leader is a Supervisor role within Operations, reporting to the AC Manager.

The Team Performance Leader is responsible for the daily management of productivity and quality performance of a team of AC-based employees. The role is responsible for performance management of his/her team, and for line management duties of direct reports.

The Team Performance Leader will supervise Clinical Standards Leads, HCPs and/or AC Administrators. He/she will allocate and supervise workflow for their reports to ensure HCPs are successfully delivering volume, quality, and relevant service level targets and to ensure admin teams have all paperwork in place to support assessment delivery.

The role supports the AC Manager in his/her oversight of AC operations and in the delivery of targets. The role may interact with customers, responding to escalated queries and complaints. The role does not conduct assessments or any other clinical or medical activities.

Essential Job Duties:

- Daily supervision of a team of HCPs and/or AC Administrators to deliver output and quality targets
- Set challenging personal goals for staff using the CHDA Performance Management Framework
- Deliver team objectives and performance against targets through robust performance management methods
- Administer and report HCP productivity and quality performance to AC manager
- Administer and report on performance management processes of admin staff
- Communicate team objectives and performance against targets
- Lead daily team meetings
- Resolve / escalate team issues and roadblocks
- Investigate and resolve complaints and escalate complaints as required
- Liaise with AC Manager to develop and embed best practices
- Work with Clinical Standards Leads to escalate clinical questions through appropriate channels, communicating resolution back to the HCP team
- Provide admin employees with appropriate mentorship, coaching and reviews to deliver quality services and support career progression
- Effectively and proactively manage absences to minimise ad hoc and ongoing absence
- Other ad hoc duties as required

Education and Experience Requirements:

- Demonstrated supervisory and leadership skills
- Able to collaborate effectively with others to drive a performance culture
- Able to supervise work of a team to make sure output and quality expectations are met
- Able to meet workload requirements and use time productively
- Able to deliver accurate work and adhere to established procedures and professional standards
- Able to understand, anticipate and meet immediate and medium-term customer and client needs
- Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences
- Able to maintain a professional demeanor in stressful interactions
- Able to champion direction set by senior management and inspire a team to deliver results
- Able to drive continuous improvement
- Experience performing the AC Administrator function at a CHDA centre or similar experience helpful but not essential

  • Performance Analyst

    Found in: Talent UK C2 - 7 days ago

    Glasgow, United Kingdom V.Group Full time

    Vacancy NamePerformance AnalystVacancy NoVN13463Location CountryUnited KingdomWork LocationGlasgowWho are V?As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management...

  • Performance Analyst

    Found in: Talent UK C2 - 6 days ago

    Glasgow, United Kingdom V.Group Full time

    Vacancy NamePerformance AnalystVacancy NoVN13462Location CountryUnited KingdomWork LocationGlasgowWho are V?As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management...

  • Senior Performance Partner

    2 weeks ago

    Glasgow, United Kingdom Personnel Today awards Full time

    Permanent ~£90-110k + excellent bonus + car ~ Hybrid working Oakleaf Partnership are working with a large retail business who are seeking a Regional Senior Business Partner to join and support their Scotland region and partner with senior leaders. The role joins the business during a period of change and will support the execution of business and...

  • Field Service Engineer

    Found in: Jooble UK C2 - 6 days ago

    Glasgow, United Kingdom BMS Performance Full time

    Do you have a field service engineering background or looking for a field based role? ●Genuine career progression and fantastic earning potential Our client is a world leader in water treatment, they provide complete solutions for water treatment. Working within the commercial and industrial sectors including Pharma, manufacturing, Food & Beverage. ...

  • Field Service Engineer

    5 days ago

    Glasgow, United Kingdom BMS Performance Full time

    Do you have a field service engineering background or looking for a field based role? ●Genuine career progression and fantastic earning potential Our client is a world leader in water treatment, they provide complete solutions for water treatment. Working within the commercial and industrial sectors including Pharma, manufacturing, Food & Beverage. ...

  • Backshift Line Leader

    4 days ago

    Glasgow, United Kingdom Apex Full time

    **Apex are currently recruiting a Dayshift Line leader for our client in Cambuslang.** **Skills Requirements/ Daily Duties** - You will be required to give clear instruction by training, Knowledge and instruction setting a high standard to achieve results. - Identify and organise resource needed to accomplish tasks on shift. - Provide colleagues with...

  • Backshift Line Leader

    1 day ago

    Glasgow, United Kingdom Apex Full time

    **Apex are currently recruiting a Dayshift Line leader for our client in Cambuslang.** **Skills Requirements/ Daily Duties** - You will be required to give clear instruction by training, Knowledge and instruction setting a high standard to achieve results. - Identify and organise resource needed to accomplish tasks on shift. - Provide colleagues with...

  • Supervisor Operations Lead

    1 week ago

    Glasgow, United Kingdom TEAM Full time

    Glasgow’s favourite fishmongers is looking for a dynamic Operations Supervisor to enable them to thrive beyond the supply of over 200 restaurants with fish and poultry daily. This role is not for the faint-hearted, but for a robust Operations Supervisor with a flair for multitasking and a passion for nurturing business growth alongside the Operations...

  • Operations Supervisor

    1 week ago

    Glasgow, United Kingdom TEAM Full time

    Glasgow’s favourite fishmongers is looking for a dynamic Operations Supervisor to enable them to thrive beyond the supply of over 200 restaurants with fish and poultry daily. This role is not for the faint-hearted, but for a robust Operations Supervisor with a flair for multitasking and a passion for nurturing business growth alongside the Operations...

  • Operations Supervisor

    1 week ago

    Glasgow, United Kingdom TEAM Full time

    Glasgow’s favourite fishmongers is looking for a dynamic Operations Supervisor to enable them to thrive beyond the supply of over 200 restaurants with fish and poultry daily.  This role is not for the faint-hearted, but for a robust Operations Supervisor with a flair for multitasking and a passion for nurturing business growth alongside the Operations...

  • Operations Supervisor

    Found in: Whatjobs ES C2 - 4 days ago

    Glasgow, United Kingdom TEAM Full time

    Glasgow’s favourite fishmongers is looking for a dynamic Operations Supervisor to enable them to thrive beyond the supply of over 200 restaurants with fish and poultry daily. This role is not for the faint-hearted, but for a robust Operations Supervisor with a flair for multitasking and a passion for nurturing business growth alongside the Operations...

  • Operations Supervisor

    1 day ago

    Glasgow, United Kingdom TEAM Full time

    Glasgow's favourite fishmongers is looking for a dynamic Operations Supervisor to enable them to thrive beyond the supply of over 200 restaurants with fish and poultry daily. This role is not for the faint-hearted, but for a robust Operations Supervisor with a flair for multitasking and a passion for nurturing business growth alongside the Operations...

  • Waiting List Coordinator

    6 days ago

    Glasgow, United Kingdom NHS Scotland Full time

    This is a permanent 37.5 hour post and the hours are worked Mon-Fri 9-5pm An exciting opportunity has arisen to join Performance Team within the Obstetrics & Gynecology. This position will ensure that the accuracy and completeness of current waiting lists is maintained, patient activity is planned to achieve patient guarantees utilising all available...

  • Performance and Insight Lead Within The Disputes

    4 days ago

    Glasgow, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 274359**Salary**: - £50,155 - £60,781**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - DWP - Service Excellence - Customer Experience**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • Finance Partner Tmo

    1 day ago

    Glasgow, United Kingdom Weir Group Full time

    Job Title: Finance Partner Division: Group - Performance Excellence Glasgow Hybrid Purpose of Role: Performance Excellence is our 3-year Transformation Programme, taking Weir from good to great, and an even better place to work. We are seeking a senior Finance leader accountable for the Finance workstream within the TMO, and as a Finance Partner for...

  • Section Leader

    Found in: beBee S GB - 1 week ago

    Glasgow, United Kingdom Asda Full time

    Section Leader - Glasgow Job TitleSection LeaderLocationBlantyreEmployment TypePart timeContract TypePermanentShift PatternWork Shift: NightsHours per Week30Pay Rate£14.98CategoryRetail Hourly Colleagues, Store ManagementClosing Date1 May 2024 About the Role To be employed in this role you must be over the age of 18.Our operation runs 24 hours per day, 7...

  • Performance Manager

    3 days ago

    Glasgow, United Kingdom ENABLE Scotland Full time

    Do you have a passion for helping people? Do you have excellent communication? Do you have the ability to drive high performing teams whilst ensuring a high-quality service, delivering excellent customer service to our clients? Do you want to work for one of the best employability providers in Scotland? Would you like to contribute to helping people with...

  • Gardener

    4 days ago

    Glasgow, United Kingdom Trade Team Recruitment Full time

    TradeTeam recruitment are currently looking for a Gardener to join our well established client based in the G63 9NB area. **Start Date - ASAP** **About you**: - Experienced gardener - Punctual - Team player **About the role**: - Monday - Friday - 8:30am - 5:30pm - working alongside the squad leader carrying out grass cutting and garden maintenance...

  • Section Leader

    Found in: Talent UK C2 - 1 week ago

    Glasgow, United Kingdom Asda Full time

    Section Leader - Glasgow Job TitleSection LeaderLocationBlantyreEmployment TypePart timeContract TypePermanentShift PatternWork Shift: NightsHours per Week30Pay Rate£14.98CategoryRetail Hourly Colleagues, Store ManagementClosing Date1 May 2024 About the Role To be employed in this role you must be over the age of 18.Our operation runs 24 hours per day, 7...

  • Play Leader

    6 days ago

    Glasgow, United Kingdom Braidholm Playgroup Full time

    The play leader responsibilities is to work in accordance with the SPPA Code of Practice. Develop a stable friendly and trusting relationship with the children and there families. Being able to settle a child and show compassion when upset while working with children in a fast paced environment. Be able to work in a small team, and have a positive drive...