Senior Customer Insight Manager

2 weeks ago


London, United Kingdom Marks and Spencer Full time

Summary

Leading the Insight team in understanding, persuading and influencing the Food business to put the customer at the heart of decision making through data and insight to deliver a commercial benefit.

Act as customer champion within the food business, setting the direction for the team, balancing pace and responsiveness with the need for accuracy.

Set the tone for the team, prioritising easily understood, actionable insight that is well communicated.

All the details

What youll do
  • Working with the Head of Marketing, set a vision and direction for the whole team, engaging and motivating the team, and ensuring the business is clear on who we are, and what we deliver
  • Expertly translate and understand data and insight from multiple channels and knit together to build a culture of innovative, exciting storytelling within the team, drawing on standard process for how to engage with insight
  • Comfortable with leading with analytic functions and dealing with data that you can articulate, communicate and champion the right culture for the insight team, balancing expertise with responsiveness
  • Good understanding of insight at senior levels successful candidate will swiftly become a trusted source of the truth about customers, for the Food Leadership Team and other senior leaders
Who you are
  • Team leadership
  • Strong partner management and influencing
  • Engaging communicator
  • Strong analytical and numerical skills
  • Expertise across Analysis and Research, to triangulate
Everyones welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Thats why were revolutionising how we work and offering our most exciting opportunities yet. Theres never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

Were an in-person business and have core collaboration days in our Support Centre each week. For most teams, this is 3 working days where we come together to collaborate, innovate, and serve our customers brilliantly.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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